SUMMARY

Have you witnessed outrageous healthcare bills? Are you passionate about quality care for a reasonable price? Do you envision a career where you truly make an impact? If so, we want you to join our team!

At Point Health™, we are building the first healthcare navigation and healthcare shopping platform to help make healthcare easy to find, easy to understand, and easier to afford for health consumers. Our core values of Acting with Integrity, Striving for Greatness, Being Bold, Bringing Passion, and Moving as One give you a sense of what our culture is like.

DOES THE FOLLOWING DESCRIBE YOU?

·   Unwavering commitment to excellence, learning and growth

·   Strong sense of integrity

·   Ability to handle a variety of tasks in a timely and proficient manner

·   Resourceful problem-solving skills, able to find the answer when it’s not obvious

·   Confident and effective communicator while serving individuals from various education and socio-economic backgrounds

·    Excellent listening, communication and writing skills with stellar attention to detail

·    Proven ability to convey positive and negative outcomes in a caring manner

·    Healthcare, hospital, insurance and medical billing experience

·    Experience in a customer service and/or call center environment

·    Ability to work a flexible schedule

WHAT YOU’LL DO AS A BILINGUAL HEALTHCARE NAVIGATOR

Our Bilingual Healthcare Navigators will manage a variety of member requests generated daily from inbound calls and emails from members. Case length ranges from hours to several days depending on each request. Advisors work with members, medical providers, and others in the healthcare field to navigate the complex healthcare system.

Our Bilingual Healthcare Navigators have a professional phone presence, are patient, caring and dedicated to helping our members. Advisors are adept at handling difficult and sensitive situations, quick problem solvers, and are dedicated to handling each request as efficiently and effectively as possible.

WHAT YOU’LL GAIN

·       Top-notch training in the healthcare system, customer service and Web 3.0 Technologies

·       Intimate knowledge and experience with a ride range of health insurance plans.

·       Mentoring that provides continuous learning opportunities for both personal and professional development

HERE’S A SNAPSHOT OF YOUR ROLE

·       Manage in-bound member requests using the Salesforce platform

·       Receive daily inbound calls from members to open and work cases with a diverse level of complexity and length to completion

·       Conduct fast problem solving on a wide variety of healthcare-related issues and communicate results in a clear and timely manner.

·       Works with internal and external solution databases and web-based outlets to discover answers to Member’s questions and information requests

·       Work daily with members from various education and socioeconomic backgrounds to recognize and execute solutions based on member’s requests and needs

·       Understand and stay up-to-date with a variety of new and existing healthcare regulations and laws including insurance practices, Medicare, Medicaid, the Affordable Care Act and more

·       Access and contributes to a growing solutions database and resource center

MINIMUM QUALIFICATIONS

·       Bachelor’s degree from an accredited four-year college or university

·       At least 1-2 years of healthcare, insurance, pharmacy or related experience

·       At least 1-2 years of experience with Call Center, Customer Service functions

·       Fluent in Spanish (written and verbal communication) 

PREFERRED QUALIFICATIONS

·       Experience with CRM system (Salesforce experience is a plus)

·       HIPAA and Protected Health Information knowledge

BENEFITS

1. Health Insurance
2. Dental Insurance
3. Vision Insurance
4. Life Insurance
5. LTD Insurance
6. 401k Match
7. HSA Match
8. Unlimited Vacation
9. Birthdays off
10. Company sponsored lunch service (in-office only)

Point Health is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.