JOB PURPOSE:Deliver the Polly’s Family Brand “Fresh, Friendly, Above & Beyond Expectations by adding Extraordinary Value, FIRST to our TEAM, and then to our Guests Daily,” and Commit to “Being the BEST.” JOB ACCOUNTABILITIES:

Takes verbal drink and meal orders according to guest preference.

Prepares the tables, lays out napkins and utensils, makes sure the condiments are refilled, and performs all other preparation tasks.

“Protects the Brand” by demonstrating menu expertise, identify menu items in Point of Sale System, and able to identify menu items and ingredients for the guests.

Serves high-quality food and checks all orders to ensure they are complete, prepared as ordered, portioned correctly, and attractive in appearance.

Monitors and oversees food temperatures during hot and cold handling to reduce the incidence of risk factors known to cause food-borne illness.

Consistently exceed Polly’s standards and maintain mystery shopper scores of 90 and above.

Follow proper cash handling procedures, as defined by the Cash Handling Policy.

Must D.W.I.T. (Do Whatever It Takes) to enhance the guest experience, Make The Connection and always maintain a high level of commitment to service standards.

Maintain a safe working environment through the prevention of accidents, the preservation of equipment, and the achievement of safe working practices.

Promote Polly’s culture, standards, and Core Values.

Must always be Accountable and/or responsible for your duties.

Restocks and clean service area

Performs side work during shift downtime including but not limited to rolling silverware, restocking condiment holders, cleaning work areas, etc.

Reports to work well-groomed, in clean and proper uniform, and practices good personal hygiene.

Able to work efficiently and respectfully with fellow Team Members and Managers.

Able to work a flexible schedule; days, nights, weekends, and holidays.

SKILLS AND EXPERIENCE REQUIRED:

Outstanding customer relation skills and ability to ensure a guest priority culture

Effective communication, good organization skills

Accuracy and honesty in handling revenues and aspects of the revenue control system

1-2 years experience and/or training preferred

Ability to act on and solve minor problems as they arise

Ability to multi-task and work under pressure

Valid Food Handlers Card (if required by county)