Job Description

POSITION: Customer Care

PART TIME: 20 hours per week, expected to become full time by Summer or Fall 2021

START DATE: mid-January 2021

CONTACT: Please submit resume and cover letter.

DESCRIPTION: Teachers, scientists, therapists and a broad variety of professionals contact PVI on a daily basis requesting information and registering for our courses.  The Customer Care position is one of the most important within the organization as it is typically one’s first point of contact with PVI.  Course enrollees and participants in group discussions will continue to rely on Customer Care’s support as they revisit PVI, so the ability to maintain good rapport with clients is equally important as making a good first impression.  Client care is a social position in that it requires ongoing communication with prospects and clients; it also requires a level of attention to detail with regard to course enrollment management

ORGANIZATION: Polyvagal Institute (PVI) is a not-for-profit dedicated to creating a new paradigm for health and wellness.  We provide training, support community and facilitate research centered around a revolutionary understanding of the body and mind, as presented in the work of Stephen Porges and Polyvagal Theory.  Our goal is to publicize the importance of Polyvagal Theory for professional and lay populations as well as to provide education for the growing number of disciplines expressing an interest in polyvagal thinking and its relevance to their field.  

PVI is currently run by a small team: Executive Director (Denver, CO), 3 members of the Board of Directors, a graphics artist/social media manager (Vermont), a technical support and media manager (Maine).  New staff will be added as growth requires in 2021.

ACTIVITIES:

• Receive inquiries for courses and speaking engagements, enter them into Hubspot database
• Explain courses and assist trainees as they enter and matriculate through PVI courses
• Manage enrollment of online courses: entering enrollees into the system
• Coordinate speaking requests with the calendars of Dr. Stephen Porges and Deb Dana
• Oversee online class delivery on Zoom

EXPERIENCE AND SKILLS:

• Interest and enthusiasm for working with an organization which has an altruistic mission
• Friendly and welcoming demeanor
• Excellent verbal and email writing skills
• Organization and attention-to-detail
• Experience with CRM (customer relations management) tool such as Hubspot is helpful but not required
• Experience in working with therapists or medical professionals is helpful but not required.

SALARY:

Starting part time - 20 hours per week @ $24K-$28k annually 

Full time - 40 hours per week @ $48-$56k annually

WORKPLACE & BENEFITS FOR FULL TIME POSITION: 

• Currently PVI is operating virtually.  This may change with the resolution of COVID-19 in 2021; however, management feels PVI can continue to operate effectively without a physical location.
• Insurance plan (or appropriate contribution toward existing plan)
• 15 paid vacation days plus holidays