Job Description

Pomeroy IT Solutions & Services has an immediate need for a Print Operator in our Torrance, CA location.

This position is a Part Time position

Monday – Friday 8:00 a.m. – 12 p.m.

CORE FUNCTION:

The primary function of this role is to perform Print Operator duties in a Data Center Environment per documented processes and procedures. This includes a working knowledge of customer hardware and ability to interact, troubleshoot issues and work independently.

DUTIES & RESPONSIBILITIES:

• Perform print operator commands and report any issues to Shift Lead/Supervisor.
• Minor to moderate problem determination.
• Provide assistance to all personnel to ensure that the highest level of customer satisfaction is maintained.
• Understand and utilize communication and work tools (phone, e-mail, turnover tools, fax, client training tools, other client specific work tools, etc.).
• Provide constructive input for shift turnover to lead personnel and replacement teammates.
• Perform minor to moderate system commands including varying on/off hardware and restarting jobs.
• Thread, change and splice paper both Box and Roll feed through printer and roll feed and cutter.
• Clear paper jams.
• Printer maintenance (cleaning, change toner, developer, fuser oil, vacuum printers, change blade on cutters etc.).
• Prepare and pack output for deliveries as needed.
• Assist customers via phone and email.
• Recognize and handle printer interventions/error codes/hardware malfunctions and be able to resolve most problems under direction/supervision of lead personnel.
• Remain current with all procedures and provide input as appropriate.
• Escalate to the assigned client representative and Pomeroy Manager any documentation, process or procedure discrepancies and follow-up until resolved.

KNOWLEDGE, SKILLS AND ABILITIES:

• High School Diploma or equivalent.
• Basic knowledge of Print Operator practices
• Superior oral and written communication skills.
• Highly motivated
• Ability to work independently.
• Prior experience working in a Data Center environment

“The Pomeroy Way” is our guiding principle. It’s a conscious understanding that who we are as individuals and how we choose to interact with others is a direct reflection of who we are as a company and how we will be viewed as an organization. It defines our company and our culture as the place to be, the place to stay and the place to grow.

For over 40 years, Pomeroy has enabled technology that enhances and empowers people in the workplace.

Today we partner with our clients to help them transform from a “one size fits all” delivery model to a personalized human experience that is a differentiator and the key to delivering digital transformation and better business outcomes. It’s all about delivering an exceptional experience, one that is simple, intuitive and secure – anytime, anyplace and from any device. Our workplace is no longer a physical location or workstation, rather it’s the place where a person can work at any given time with full capacity to do their job productively and effectively.

We deliver that experience by connecting the dots between people and their applications, across a network that is intuitive and automated to where the applications live, today that is in a hybrid IT environment, on premise and in the cloud, with security an integral part of everything we do. We provide managed IT services to support our clients from our locations throughout North America, Latin America and Europe. Our service delivery model combines monitoring, prevention and resolution in an approach that is always aware, proactive and responsive.

Our field engineers support more than 50,000 sites across North America alone and respond to more than 3 million incidents and user requests annually covering 2 million desktops, laptops, smartphones and tablets, servers, printers and other peripherals.

Our expertise connecting the workplace, network and hybrid IT is industry recognized, including Gartner recognition for over 17 years as one of a select few who can deliver agile, quality Managed Workplace Services. And although technology and innovation are key ingredients in our solutions, our people are our greatest asset. Over 3,000 highly motivated and diverse, dedicated to supporting our 700+ clients, from midsize organizations to large, well-known US and global brands, 15 in the Fortune 500.

Company Description

For over 35 years, Pomeroy has enabled technology that enhances and empowers people in the workplace. Today we partner with our clients to help them transform from a “one size fits all” delivery model to a personalized human experience that is a differentiator and the key to delivering digital transformation and better business outcomes. It’s all about delivering an exceptional experience, one that is simple, intuitive and secure – anytime, anyplace and from any device. Our workplace is no longer a physical location or workstation, rather it’s the place where a person can work at any given time with full capacity to do their job productively and effectively. We deliver that experience by connecting the dots between people and their applications, across a network that is intuitive and automated to where the applications live, today that is in a hybrid IT environment, on premise and in the cloud, with security an integral part of everything we do. We provide managed IT services to support our clients from our locations throughout North America, Latin America and Europe. Our service delivery model combines monitoring, prevention and resolution in an approach that is always aware, proactive and responsive. Our field engineers support more than 50,000 sites across North America alone and respond to more than 3 million incidents and user requests annually covering 2 million desktops, laptops, smartphones and tablets, servers, printers and other peripherals. Our expertise connecting the workplace, network and hybrid IT is industry recognized, including Gartner recognition for over 17 years as one of a select few who can deliver agile, quality Managed Workplace Services. And although technology and innovation are key ingredients in our solutions, our people are our greatest asset. Over 3,000 highly motivated and diverse, dedicated to supporting our 700+ clients, from midsize organizations to large, well-known US and global brands, 15 in the Fortune 500. “The Pomeroy Way” is our guiding principle. It’s a conscious understanding that who we are as individuals and how we choose to interact with others is a direct reflection of who we are as a company and how we will be viewed as an organization. It defines our company and our culture as the place to be, the place to stay and the place to grow.