Job Description

ESSENTIAL DUTIES & RESPONSIBILITIES:

The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or logical assignment to this position.

• Take turnover from Dayshift Tech Support Operator and will review the nightly Turnover report for activities or functions that might require Technical attention.
• Check the OPC error Queue for any jobs in error through entire shift and communicate with Operations for any job abnormalities and extended running time.
• Work with the Programmer to make appropriate fixes or necessary corrections to the JCL.
• Tech remains in the chat with Operations / Pune / Peers / Distributed Systems/ ODS for any other OPCB errors or Technical related requests.
• Tech takes calls throughout the night from the BFS COE / CIT / Help Desk Groups for Client related requests and late files impacting job processing
• Tech informs the Team Lead onsite of any Abends sharing major Client impact immediately, as well as, other abends.
• Tech will address / update any outstanding ITSM Tickets generated, as well as, send ITSM Hot items to the Team Lead.
• Tech executes Change records during weekend maintenance window.

Company Description

For over 35 years, Pomeroy has enabled technology that enhances and empowers people in the workplace. Today we partner with our clients to help them transform from a “one size fits all” delivery model to a personalized human experience that is a differentiator and the key to delivering digital transformation and better business outcomes. It’s all about delivering an exceptional experience, one that is simple, intuitive and secure – anytime, anyplace and from any device. Our workplace is no longer a physical location or workstation, rather it’s the place where a person can work at any given time with full capacity to do their job productively and effectively. We deliver that experience by connecting the dots between people and their applications, across a network that is intuitive and automated to where the applications live, today that is in a hybrid IT environment, on premise and in the cloud, with security an integral part of everything we do. We provide managed IT services to support our clients from our locations throughout North America, Latin America and Europe. Our service delivery model combines monitoring, prevention and resolution in an approach that is always aware, proactive and responsive. Our field engineers support more than 50,000 sites across North America alone and respond to more than 3 million incidents and user requests annually covering 2 million desktops, laptops, smartphones and tablets, servers, printers and other peripherals. Our expertise connecting the workplace, network and hybrid IT is industry recognized, including Gartner recognition for over 17 years as one of a select few who can deliver agile, quality Managed Workplace Services. And although technology and innovation are key ingredients in our solutions, our people are our greatest asset. Over 3,000 highly motivated and diverse, dedicated to supporting our 700+ clients, from midsize organizations to large, well-known US and global brands, 15 in the Fortune 500. “The Pomeroy Way” is our guiding principle. It’s a conscious understanding that who we are as individuals and how we choose to interact with others is a direct reflection of who we are as a company and how we will be viewed as an organization. It defines our company and our culture as the place to be, the place to stay and the place to grow.