Job Description

Pomeroy is currently is recruiting for a Technical Engineer to work with our client, a growing manufacturing company. This a 8 + month contract. The position works remote and will go to a hybrid schedule in May. The main responsibility of this role is to keep the environment up to date with technical support of end user computers, applications, and related technologies in the form of tickets and projects. Support requires interaction with application software and operating systems to diagnose and resolve unique, non-recurring problems..

POSITIONS REQUIREMENTS

• Providing EUC engineering support services for the hardware and software of the organizations' employees
• Experience as a 3rd level escalation partner for issues originating at the service desk
• Assist Engineer I partners in escalations for issues originating at the service desk
• Testing of computer hardware, software and peripherals as needed for project or support roles
• Identify and problem solve issues that affect end user computing
• Offer recommendations on upgrades needed to hardware and software packages
• Analyze computer needs in the organization as required for projects and/or lifecycle
• Manage desktop and server antivirus console in an enterprise environment
• Analyzes and documents business processes and problems. Develop solutions to enhance efficiencies and communicate those solutions to business partners and customers.
• Utilize scripting and scripting languages in daily activities
• Ability to create documentation and provide training for service desk personnel
• Intermediate knowledge of enterprise command, control and inventory system console environment
• Have in-depth knowledge of Windows operating systems: Windows 7, Windows 8, Windows 10

PROFESSIONAL COMPETENCIES

• Bachelors or Associates degree in technology related field or equivalent experience
• 5 Years’ experience with increasing technical difficulty
• Professional certifications (Comp TIA A+, CISSP, MCSA, BSCE, etc)
• Ability to work without supervision
• Good communications skills, on the phone and in person
• Initiative
• Ability to multi task
• Good problem solving skills
• Excellent customer service
• Ability to perform under pressure

For over 35 years, Pomeroy has enabled technology that enhances and empowers people in the workplace.

Today we partner with our clients to help them transform from a “one size fits all” delivery model to a personalized human experience that is a competitive differentiator and the key to delivering digital transformation and better business outcomes.

It’s all about delivering an exceptional experience, one that is simple, intuitive and secure – anytime, anyplace and from any device. Our workplace is no longer a physical location or workstation, rather it’s the place where a person can work at any given time with full capacity to do their job productively and effectively.

We deliver that experience by connecting the dots between people and their applications, across a network that is intuitive and automated to where the applications live, today that is in a hybrid IT environment, on premise and in the cloud, with security an integral part of everything we do.

We provide managed IT services to support our clients from our locations throughout North America, Latin America and Europe. Our service delivery model combines monitoring, prevention and resolution in an approach that is always aware, proactive and responsive.

Our field engineers support more than 50,000 sites across North America alone and respond to more than 3 million incidents and user requests annually covering 2 million desktops, laptops, smartphones and tablets, servers, printers and other peripherals.

Our expertise connecting the workplace, network and hybrid IT is industry recognized, including Gartner recognition for over 17 years as one of a select few who can deliver agile, quality Managed Workplace Services.1

And although technology and innovation are key ingredients in our solutions, our people are our greatest asset. Over 3,000 highly motivated and diverse, dedicated to supporting our 700+ clients, from midsize organizations to large, well-known US and global brands, 15 in the Fortune 500.

“The Pomeroy Way” is our guiding principle. It’s a conscious understanding that who we are as individuals and how we choose to interact with others is a direct reflection of who we are as a company and how we will be viewed as an organization. It defines our company and our culture as the place to be, the place to stay and the place to grow.

Company Description

For over 35 years, Pomeroy has enabled technology that enhances and empowers people in the workplace. Today we partner with our clients to help them transform from a “one size fits all” delivery model to a personalized human experience that is a differentiator and the key to delivering digital transformation and better business outcomes. It’s all about delivering an exceptional experience, one that is simple, intuitive and secure – anytime, anyplace and from any device. Our workplace is no longer a physical location or workstation, rather it’s the place where a person can work at any given time with full capacity to do their job productively and effectively. We deliver that experience by connecting the dots between people and their applications, across a network that is intuitive and automated to where the applications live, today that is in a hybrid IT environment, on premise and in the cloud, with security an integral part of everything we do. We provide managed IT services to support our clients from our locations throughout North America, Latin America and Europe. Our service delivery model combines monitoring, prevention and resolution in an approach that is always aware, proactive and responsive. Our field engineers support more than 50,000 sites across North America alone and respond to more than 3 million incidents and user requests annually covering 2 million desktops, laptops, smartphones and tablets, servers, printers and other peripherals. Our expertise connecting the workplace, network and hybrid IT is industry recognized, including Gartner recognition for over 17 years as one of a select few who can deliver agile, quality Managed Workplace Services. And although technology and innovation are key ingredients in our solutions, our people are our greatest asset. Over 3,000 highly motivated and diverse, dedicated to supporting our 700+ clients, from midsize organizations to large, well-known US and global brands, 15 in the Fortune 500. “The Pomeroy Way” is our guiding principle. It’s a conscious understanding that who we are as individuals and how we choose to interact with others is a direct reflection of who we are as a company and how we will be viewed as an organization. It defines our company and our culture as the place to be, the place to stay and the place to grow.