Job Description

WE ARE CURRENTLY RECRUITING FOR A CASH MANAGEMENT INTERN.

POSITION DETAILS:

• CLASSIFIED AS HOURLY, NON-EXEMPT
• TEMPORARY ROLE, NOT TO EXCEED SIX MONTHS
• LOCATION: BENSONHURST BRANCH & REMOTE

RESPONSIBILITIES

Responsible for providing exceptional customer service to our customers, partners and prospects. Tailors solutions and offers recommendations to fulfill customer needs. Will support the drive and coordinate all aspects of the cash management services. Understands and complies with internal policies and procedures and all required regulatory procedures. Supports the banks business development plan and growth goals.

ESSENTIAL FUNCTIONS

1. Manage clear expectations and understanding by establishing clear timelines and managing documentation requirements
2. Exhibit ownership of the onboarding experience and client satisfaction by delivering exceptional customer service by identifying customer needs, tailor solutions, make offers appropriate bank products and recommendations.
3. Responds to customer inquiries, (in person, by phone, mail, online conference meetings or email) and takes ownership while acting as the bank’s liaison between other departments and bank personnel. Understands customer needs, follows up, and assures customer satisfaction.
4. Ensure deal deliverables are met and hold owners accountable by managing implementation issues, escalations, and error resolution
5. Demonstrate creative problem solving and solid judgment/decision making
6. Ownership of internal communication and status updates
7. Coordinates with other departments, while cultivating partnerships, to obtain and provide appropriate referrals.
8. Manage activities through heavy phone work with clients and business partners
9. Complies with all internal policies and regulatory requirements (Bank Secrecy Act, etc.)

SKILLS

• Clearly communicates in English, Bilingual is helpful
• Proficient reading, writing, grammar, and mathematical skills
• Proficient interpersonal relations and communicative skills
• General knowledge of retail banking procedures and regulations
• Knowledge of banking regulations
• Moderate PC skills, including working knowledge of Microsoft Office software
• Self-motivated with a demonstrated aptitude and desires for sales
• Comfortable with technology: Smartphone, Online Banking, Remote Desktop Capture, ATM etc.

PHYSICAL DEMANDS The physical and related demands described in this section are representative of those that must be met by an employee to successfully perform the essential functions of this job. This job is mostly sedentary in nature, but may occasionally involve lifting files and other materials that weigh up to 20 lbs. Employees in this job must be able to work in an office environment during regular business hours where they come into regular and frequent contact with internal and external customers and other members of the public. Therefore, employees in this position are expected to have consistently positive interactions with the public.

Company Description

Our Bank has earned a reputation for serving the needs of our communities by emphasizing the importance of personal banking and by promoting local economic development. We employ highly qualified and professional staff and offer a wide variety of products and services designed to meet the needs of our customers and our communities. We place a strong emphasis on thrift and home ownership. We are a well-capitalized bank with a strong management team, always striving to provide the best service with efficiency, convenience, and courtesy. We use advances in technology to simplify routine transactions and facilitate home banking. We offer various deposit and loan products that are designed to meet the needs of most everyone. We are customer-driven and are committed and ready to provide quality and reliable service to all people in the communities we serve. Ponce Bank has invested in training our employees in leadership, sales, and credit. We fill vacancies through internal promotions whenever possible. We believe in educating our employees to master the core principles of banking and foster customers' successes by delivering to them the quality products and services they seek, and in turn encouraging long-term banking relationships. We are honored to serve our communities and will be honored to serve you.