Job Description

The Operations Lead is responsible for supporting the division/head of delivery with key projects, implementations, and supplier/customer relationships. This role manages the governance framework for the division in relation to audits, compliance, new service line delivery, and reviewing meetings.

GENERAL RESPONSIBILITIES:

• Functions as Client SME, VMS, Workflow development, SLA, SOP, and Documentation.
• Coordinates and effectively manages supplier and stakeholder relationships.
• Coordinates and leads client implementations.
• Monitors division MI ensure that the team is performing against the agreed SLA targets.
• Coordinates and leads client/internal projects.
• Acts an ambassador for LPMS and actively supports Lean methodology including participation in the daily team and Manager huddles.
• Ensures that Team Leaders & Seniors understand and apply company and statutory operating procedures.
• Ensures that Team Leaders are up to date on SME knowledge and that this knowledge is transferred/recorded appropriately.
• Provides new and existing team members with training, support, guidance, coaching, and development to be able to perform their roles successfully.
• Maintains the management action log, change management log, and issue management log for division.
• Reviews and monitors processes/procedures from time to time and suggest and implement improvements where possible.
• Creates and develops effective working relationships with key internal and external customers and attends monthly/quarterly review meetings as required with the On-site Teams.
• Adopts and demonstrates the Company’s core values in the delivery of a customer-centric service.
• · Supports the leaders in championing the team’s vision by promoting and upholding the required standards of behavior and attitude amongst the team.
• Maintains high levels of Customer Satisfaction – Reviews and acts upon survey feedback.
• Acts professionally at all times around the team and as a role model for new and existing team members.
• Links with external bodies and key internal stakeholders to develop the service line and introduce new offerings.
• Participates in special projects and performs other duties as assigned.

EDUCATION AND EXPERIENCE REQUIREMENTS:

• Bachelor’s degree or equivalent experience.
• Project Management Experience.
• Prior experience with VMS, Audits, and Governance.

KNOWLEDGE, SKILLS & ABILITIES:

• Skilled in communicating effectively verbally and in writing.
• Ability to establish and maintain effective working relationships.
• Ability to pay attention to fine details.
• Excellent customer service orientation.
• People Management skills.
• Ability to meet deadlines and to work under pressure.
• Ability to influence events rather than passively accept them.
• Ability to identify necessary changes and potential improvements.
• A passion and desire to deliver best in class service at all times.
• Knowledge of all aspect of the service including processes, policies, SLAs, business/client requirements.
• Proficient with Microsoft Office products, including Word, Excel, PowerPoint and Outlook.

Apply Now:

https://pontoonsolutions.avature.net/careers/JobDetail/Tampa-FL-United-States-Operations-Lead/12105?eeo=1

Equal Opportunity Employer/Veterans/Disabled. The Company will consider qualified applicants with arrest and conviction records.

Pontoon Solutions, part of the Adecco Group, provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, or genetics. In addition to federal law requirements, Pontoon Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company does business. Pontoon Solutions uses applicant and candidate data to help people get jobs. Learn about your rights by reading our Privacy Information Statement (https://tinyurl.com/yatee5kx).

The Company may require proof of COVID-19 vaccination at time of hire based on client policies or certain regulatory requirements. As such, The Adecco Group may require you to report your COVID-19 vaccination status at time of hire unless prohibited by a state law. The Company will consider requests for exemption based on medical/disability or religious reasons, or additional reasons if permitted by state law.

Company Description

Pontoon is a global HR outsourcing company specializing in improving an organization’s talent. We manage the contingent workforce and statement of work resources on behalf of our clients, as well as source and recruit direct hires. Pontoon’s approach results in significant cost savings and revenue improvement, increased worker quality, workforce insight, and greater regulatory compliance. A division of Adecco with operations in nearly 100 countries and with more than 1,500 colleagues worldwide, the Jacksonville, the Florida-based organization delivers solutions to more than 150 industry-leading companies. Equal Opportunity Employer Minorities/Women/Veterans/Disabled. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. • EEO is the Law • OFCCP – EEO is the Law • Affirmative Action Statement