Job Description

Seeking an enthusiastic and personable Pool Bartender to provide outstanding service to our poolside guests. The ideal candidate is attentive, proactive, and skilled in delivering a memorable guest experience in a fast-paced outdoor setting.

• Positions include bartender, server, attendant, barback and food runner
• Offer professional, friendly and engaging service
• Assist guests regarding menu items in an informative and helpful way
• Maintain overall cleanliness of the pool deck and inventory of guest amenities
• Shifts include weekdays, weekends, and holidays
• Follow restaurant and pool deck policies, procedures and service standards
• Have full knowledge of beverage lists, promotions, menu items, contents, and preparation methods
• Follow all safety and sanitation policies when handling food and beverages
• Adhere to payment and cash handling procedures
• May have to assist other outlets and other F&B departments as needed
• Maintain complete knowledge of and comply with all departmental policies/service
• Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
• Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
• Maintain positive guest relations at all times.
• Be familiar with all Hotel services/features and local attractions/activities to respond to guest inquiries accurately.
• Resolve guest complaints, ensuring guest satisfaction.
• Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
• Maintain complete knowledge of all liquor brands, beers and non-alcoholic selections available through In Room Dining.
• Maintain knowledge of the particular characteristics and description of every wine/champagne by the glass and major wines on the wine list.

Qualifications

• High school graduate or equivalent vocational training certificate
• Previous experience in food service industry an asset
• Excellent communication and organizational skills
• Strong interpersonal and problem solving abilities
• Highly responsible & reliable
• Previous point of sale system experience an asset
• Food handler & TABC certifications required
• Certification in CPR an asset
• Ability to work well under pressure in a fast paced environment
• Ability to multi task and work cohesively as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times

Additional Information

What’s in it for you:

• Paid time off
• Medical, Dental and Vision Insurance, 401K
• Complimentary Shift Meal
• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academy designed to sharpen your skills
• Ability to make a difference through our Corporate Social Responsibility activities, such as Planet 21
• Career development opportunities with national and international promotion opportunities
• Eligible performance based bonus