Benefits:

Employee discounts

Training & development

Wellness resources

Position Summary: The Pool Concierge is responsible for delivering an exceptional member and guest experience at the pool by providing attentive service, maintaining a welcoming environment, and ensuring all policies and procedures are followed.

Position: Pool Concierge – Summer Season

Job Type: Part-time/Seasonal

Location: FFC West Loop

Compensation: $16.60 per hour Schedule: Wednesday through Sunday from 10:00 AM to 6:00 PM

Key Responsibilities:

Greet and check in members and guests by name, always with a friendly and professional demeanor

Track all membership and pool-related inquiries made in person and over the phone

Assist the Member Experience Manager and Café Manager with administrative tasks during the pool season (including cabana reservations, confirmation and courtesy calls, refunds, and related requests)

Host and assist members and guests utilizing cabanas, ensuring a high-quality experience

Enforce all pool rules and policies, including usage restrictions, clear bag policy, and no outside food or alcohol

Answer questions from members and guests in accordance with club and pool procedures

Stay informed on daily activities, events, and updates to provide accurate information

Answer phone calls promptly and direct them appropriately in a professional manner

Maintain a clean, organized, and presentable desk and pool deck area

Complete opening, closing, and shift-specific duties, including cleaning tasks and towel folding

Attend all required department and club staff meetings

Provide additional support to the Member Experience Manager as needed

Expectations:

Remain attentive, engaged, and professional at all times while on shift

Be aware of team operations and proactively assist where needed

Personal phone use and reading materials are not permitted while on duty