Benefits:

Dental insurance

Employee discounts

Training & development

Vision insurance

Wellness resources

We are looking to hire a seasonal employee for our Sandburg Pool Front Desk Attendant position.

Position: Pool Front Desk Attendant

Job Type: Part-time/Seasonal (April-October)

Location: Sandburg Pools (Managed by FFC Old Town)

Compensation: $17 per hour

Pre-Season Duties and Responsibilities at Both Pools: (April/May)

Unpack all pool supplies and deck equipment from cabanas

Perform detailed cleaning of all pool equipment, guard office, break room, locker rooms, pool seating, and surrounding areas

Thoroughly clean the interior of pools and gutters

Set up pool deck and seating according to designated photo layout

In-Season Duties and Responsibilities:

Check in and greet members by name and always with a smile

Track all membership inquiries made in person and over the phone utilizing tracking form provided by Pool Manager

Assist Pool Manager in checking and maintaining pool chemical levels and temperature and recording all test results in chemical log

Know and follow procedures as described in the appropriate procedures manual

Enforce all pool rules including usage restrictions for limited use passes

Answer all questions for members and guests in accordance with pool procedures

Be aware of information sheets on various activities

Responsible for control of cash handled at the register

Answer phone promptly and direct calls accordingly in a professional manner

Keep front desk area clean, neat and organized

Maintain an accurate cash drawer and balance cash register at the close of each shift

Attend all required department and club staff meetings

Provide additional support the Customer Service Manager as needed

Responsible for opening, closing and shift specific cleaning tasks in locker rooms, bathrooms and on pool deck

Responsible for reporting any maintenance issue to Pool Manager and Sandburg facility maintenance upon identification of issue

Responsible as directed by Pool Managers and Head Guards to assist as needed with shift reporting

Responsible for being aware and attentive to team mates and patrons at all times. Cell phone or reading material is prohibited for use on shift

Post-Season Duties and Responsibilities at Both Pools (September/October)

Break down pool deck setup and properly store equipment and supplies

Perform a comprehensive final deep cleaning of all pool equipment, locker rooms, offices, and common areas

Clean and prepare pools and gutters for off-season closure

Assist with packing and securing all seasonal materials for storage and put into the cabanas

Qualifications:

Six (6) months to one (1) year of previous customer service, hospitality, retail (or related industry)

Must be at least 16 years of age

American Red Cross CPR Certification (or equivalent)

American Red Cross First Aid Certification (or equivalent) (Certification course may be available)

Minimum Requirements:

Ability to remain alert, stand, and walk for extended periods

Ability to lift and carry rescue equipment and assist patrons when necessary

Excellent interpersonal and communication skills

Energetic and enthusiastic personality

Ability to multitask, demonstrate initiative and strong work ethic

Ability to work outdoors in varying weather conditions including heat, sun exposure, and humidity

Availability to work weekends, holidays, and peak summer hours

Maintain a professional appearance and demeanor while on duty

Follow uniform, attendance, and code-of-conduct policies at all times

Professional Conduct and Performance Standards

All Front Desk Attendants are expected to uphold the highest standards of professionalism, safety, and accountability.

Maintain a professional appearance and demeanor while on duty

Wear the assigned uniform and identification at all times while working

Arrive on time, prepared, and ready to work for all scheduled shifts

Remain alert, attentive, and engaged throughout all rotations

Refrain from socializing, personal phone use, or distractions while on stand

Communicate clearly and respectfully with members, guests, and coworkers

Follow all policies, procedures, and directives from Pool Management

Demonstrate teamwork, reliability, and a strong commitment to safety

Maintain confidentiality regarding member and facility information

Failure to meet conduct or performance standards may result in disciplinary action, up to and including termination