Benefits:

401(k)

Competitive salary

Dental insurance

Our growing, customer-focused local business is looking for a reliable, well-organized and sales-oriented Business Operations & Customer Service Specialist to direct day-to-day operations. They are responsible for developing and maintaining customer relationships, leading phone-based sales efforts, and managing all aspects of field operations.

Responsibilities:

Sell initial and recurring service to residential pool owners via inbound calls

Proactively engage existing customer base via outbound calls

Provide excellent customer service to existing and new customers

Manage customer work orders, invoicing and billing via business management software

Manage technicians, service schedules, and vehicle routing

Manage inventory of materials and chemicals

Oversee financial aspects of local business

Represent business in some local marketing capacities

Requirements:

A Sales-focused individual with experience

Excellent customer service and communication skills

Computer savvy with strong software user skills

Positive can-do attitude

Highly organized with strong attention to detail

Ability to manage a team of technicians

Familiarity with Profit & Loss statements, and comfortable with numbers

Additional details:

Full-time position with typical hours of 8am-5pm, Monday-Friday

Some weekend work and additional hours required during busy times of year (spring and summer)

Pool Scouts of McKinney & Northeast DFW

Business Operations & Customer Service Specialist

855 E Cottage Hill Parkway, McKinney, TX 75071 | 469-352-9191 | mckinney@poolscouts.com

​​Profile​

Pool Scouts of McKinney & Northeast DFW is passionate about perfect pools, Scout’s Honor. Our dedication to our customers is rooted in our desire to create an oasis for our customers to enjoy with friends and family. The Responsibilities:

Sell initial and recurring service to residential pool owners via inbound calls

Proactively engage existing customer base via outbound calls

Provide excellent customer service to existing and new customers

Manage customer work orders, invoicing and billing via business management software

Manage technicians, service schedules, and vehicle routing

Oversee financial aspects of local business

This is one the most important roles in the business. This role works closely on a daily basis with the president, ensuring the most essential activities are handled or delegated , as appropriate.

Responsibilities

COMMUNICATIONS AND CORRESPONDENCE

Be the Voice of Pool Scouts! Focus on keeping all channels of correspondence with potential or current customers managed. Respond promptly and courteously. Find or coordinate all resources to support customer needs and seek approvals, as needed.

Support and maintain the sales programs, promotional offers, and marketing campaigns with the President. Focus on new Customer development and sales growth.

Must possess strong written and verbal communication skills (primary language required for most tasks is English)

Exhibits strong communication & organizational capabilities.

Primary responsibility is sales and customer service recovery through management of the intake channels, including phones, texts, and emails

Sales and customer recovery skills will be essentials for answering phones, new customer questions must be answered correctly, and new customer information collected to be entered, existing customer issues must be dealt with courteously and completely

Sales and new customer setup converting sales, email and referral inquiries

Maintain a positive can-do attitude

Tracking services and follow up with customers as needed

Reliability and attention to detail is a must

OFFICE SYSTEMS

Secondary tasks and responsibilities will be related to organizing existing tasks, responsibilities, and items in the office and creating systems for organization on an ongoing basis

Financial responsibilities including the set up and maintenance of bill payments

Scheduling must be completed for the Pool Technicians and for the Customers’ Pools, these schedules must be completed in advance and then adjusted as the needs of the business shift. This work will be done in conjunction with other Schedulers or cross-trained office staff.

Attention to detail will be required to ensure nothing falls through the cracks for the President or other leadership

Exceptional computer skills will be needed to create documentation and tracking across multiple software and hardware systems

ADDITIONAL RESPONSIBILITIES

Open and close the office/warehouse, as needed

Support in new employee selection process and onboarding with HR forms and files

Responsible for all actions taken, and not taken

There may be additional responsibilities, as needed, assigned by President. Management deserves the right to modify all job descriptions, as needed, in the daily operation of the business.

​​Education​

College degree preferred

High School diploma or equivalent required

​​Skills & Abilities​

Physical ability: Ability to lift 40+ pounds, type 40 WPM, use computer monitors for 8 hours daily

Computer skills: Microsoft programs, ServiceMinder, Google programs, etc.

Leadership ability: influence peers as well as an ability to “lead up” and influence executive thinking

Communication skills: enthusiastic and confident with all information for prospective customers, calm and accommodating with challenging customers or situations

Organization skills: ability to create systems or maintain systems or organization, ability to multitask and competently complete multiple objectives simultaneously

Immediate Priorities:

Study and learn Accounts Receivable systems

Meet with President daily to review the mail and needs

Monitor and update automate payment systems

Execute weekly marketing cards

Alignment with President on all things business, staffing, financial, and personal being of the utmost confidentiality

Agreement and alignment on “owning” the responsibility to support President in all actions taken and all actions not taken – it is one thing to support things getting done, what is needed is an additional level of responsibility to also own the things that did not get done, making sure things aren’t missed, ensuring things do not fall through the cracks

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchisee, and not to Pool Scouts Corporate.