Benefits:

Dental insurance

Employee discounts

Free uniforms

Health insurance

Paid time off

Vision insurance

Summary of Job Function The Mabo Restaurant General Manager balances the role of being a servant leader and delivering exceptional performance. The Mabo Restaurant General Manager understands the importance of providing an engaging environment for the restaurant team and guests while focusing on achieving the restaurant’s operational standards, & financial objectives. Mabo General Managers invest their time in recruiting, training, & developing servant leaders that create consistently excellent guest experiences and inspire their team’s performance to exceptional results. The Mabo General Manager balances their accountability in managing the facility, maintaining all restaurant accounting & completing all administrative duties.

Essential Responsibilities Develop Servant Leaders - Puts your people and restaurant first

Shows compassion, care, and concern toward our hardworking team

Engages our team in regular one-on-one meetings and performance discussions

Creates a positive can-do environment and sets our team up for success

Leads, Coaches, and motivates the Managers, Leaders, and Team

Recruits and develops outstanding talent

Demonstrates commitment to our goals and inspires others to deliver outstanding performance

Respects and serves those they lead through behaviors, actions, and decisions

Create Guest Experiences - Creates a service experience so good the guest can’t wait to come back to Popeyes

Serves as a role model to create memorable guest experiences

Sets clear expectations and creates an enjoyable work environment

Takes actions to solve and celebrates guest feedback

Regularly observes the team and operations from the guest's perspective and celebrates or coaches accordingly

Leader - Serves as the face and voice of Mabo in the restaurant and community

Serves as the local representative of Mabo to the community by sponsoring or participating in local events

Builds and leverages community relationships to drive business and maximize catering program opportunities in the community

Leads and implements company-wide promotions, product launches, and product samplings

Ensures the team executes and measures the impact of local promotions

Administration - Maintains the balance between providing an Outstanding Employee and Guest Experience, and Achieving Financial goals

Develops accurate sales forecasts, and creates effective schedules and planning to ensure the achievement of Excellent Operations & Financial Cost Controls.

Monitors business: Reviews previous day's financial & operational results, schedules, accounting, operational checklists, HACCP Logs

Reviews daily & weekly inventory efficiencies & usages to create accurate (truck) orders

Controls food and paper inventory by completing daily and weekly inventory counts & analysis. Maintains accurate inventory & usage records

Creates, communicates, implements, and follows up on operations and financial action plans.

Analyzes sales and labor results throughout and after each shift daily & weekly

Maintains operational standards for achievement of Quality products, Cleanliness, Sanitation and Service expectations consistently each shift each day.

Maintains accurate & complete daily accounting & administrative records

Maintain Facility - Ensures the restaurant is a safe, sanitary, and appealing place for everyone

Monitors and maintains compliance with health, safety, cleanliness, security, and fire policies, standards, and regulations.

Identifies problems, conducts high-level troubleshooting, and seeks repair(maintenance) support for restaurant equipment to ensure equipment functions correctly

Required Knowledge, Skills, and Abilities

Excellent people leadership and guest service skills required

Ability to work in a fast-paced environment

Ability to communicate effectively with Guests, Team members, and Above Restaurant Leaders

Ability to resolve issues in compliance with Mabo standards

Available to work all shifts, weekends, and holidays

Reliable transportation

Effective Planner & Organizer

Excellent Recruiter & Trainer

Ability to lead a team to achievement of financial budgets

Ability to maintain accurate accounting & administrative records

Ability to effectively utilize company computer, email, and restaurant software.

Education and Experience

Must have a high school diploma or equivalent

Minimum of 3 years Restaurant Management Experience

Food Safety Manager Certification is required within 30 days of hire/promotion, if not already held.

Physical Demands

Must be able to lift up to 50 pounds of force frequently to move objects

Ability to carry products/boxes and miscellaneous items weighing no more than 50 pounds

Consistently handles product preparation

Ability to kneel, bend, and follow proper lifting procedures

Consistently lifts for product preparation, stocking, and inventory

Ability to work at a rapid pace

Ability to stand on feet for 8+ hours

Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.