Program: Mindoula Population Health Program

Are you passionate about making a positive impact on individuals' well-being? Mindoula Health is seeking enthusiastic Outreach & Enrollment Coordinator's to join our Population Health Program team. As an Outreach & Enrollment Coordinator, you will play a crucial role in connecting with our members, providing education, and supporting them throughout their journey to better health.

Location: 100% Remote

Schedule: Work shifts: 11am - 7:30pm (MST, PST, EST, CST) not to exceed 40 hours weekly. Include up to 20% mornings and weekends if needed. **
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Position Responsibilities:

• Conduct regular outreach and engagement with members virtually (80-100 calls a day).
• Provide education on Mindoula's programs, addressing questions.
• Assess members' behavioral health needs and evaluate self-harm risk.
• Facilitate warm hand-offs to Case Managers for seamless transitions.
• Support members and team through resource development and outreach.
• Maintain accurate documentation for optimal member treatment.
• Complete case notes and data entry promptly.
• Represent Mindoula Health professionally and ethically.
• Offer suggestions for program improvement with respect and compassion.
• Collaborate with the team to achieve goals.
• Communicate clearly with members via phone and email.
• Respond positively to supervision for personal growth.
• Manage high-stress situations while maintaining healthy responses.
• Interact respectfully with members, fostering inclusivity.
• Assist with outreach efforts in Population Health and other programs.
• Perform additional assigned duties, embracing growth opportunities.

**Education & Work Experience: **

• Required:
  • Previous experience in sales, outreach, customer service, engagement, call center and/or enrollment campaigns.
  • Proficiency in data entry and database management.
  • Minimum of 6+ months experience in a high-volume call center position.
  • A High School Diploma or equivalent years of experience.
  • Proficiency in Microsoft Suite and Google Suite (calendar, docs, sheets, slides, etc.) and with Apple Products.
  • Strong written communication skills with the ability to think critically and problem-solve independently are required.
• Preferred:
  • An associate's degree from an accredited college or university.
  • Experience in the behavioral health or healthcare field.
  • Experience working with high-risk, complex adults.
  • Completion of Crisis Intervention Training/Crisis Training.
  • Familiarity with Electronic Medical Records systems.

Join us in our mission to empower individuals to lead healthier lives. Apply now to become a part of the Mindoula Health team and make a difference in the lives of our members!