Job Description

Porch's mission is to partner with home service companies and together, delight homeowners from moving to improving and everything in between.  We provide software and services to more than 11,000 home services companies including home inspectors, moving companies, utility companies, and more. Through these relationships and our multiple brands, Porch provides a moving concierge service to homebuyers, helping them save time and make better decisions on critical services. These include insurance, moving, security, TV/internet, and ongoing home maintenance, repair, and improvement projects post-move.

Think that working in the insurance field can't be exciting, rewarding and challenging? Think again. You'll help us stand-up an in-house brokerage operation to delight our customers and deliver a significant impact to the company. We love our customers and we offer amazing services to make our agency stand out amongst the competition.

Every month, we help thousands of new homeowners through the move-in journey. During this time, they have all sorts of needs and tasks to complete before moving into their new homes: home insurance quotes, utility connections, finding movers and handymen, home security needs and internet services. Our Welcome Call agents help our customers handle these things in a few easy phone calls, saving them lots of time and money.

We're looking for a proven leader who can help build our insurance operation and transform a team of Welcome Call Agents into effective insurance sales agents.

WHAT YOU WILL DO

• Oversee all aspects of the day-to-day agent staff, including coaching and mentoring
• Maintain the production of insurance sales while helping to foster a team environment and a high level of customer satisfaction
• Communicate to management regarding issues affecting the performance of the staff or customer satisfaction
• Conduct new hire interviews and advise in hiring decisions
• Build understanding and awareness of insurance products, growth and retention strategies and assesses agent's impact and readiness to support initiatives
• Identify training needs and evaluate current training methods to maximize individual performance and unit flexibility
• Continuously consider process improvements and implement best practices
• Ensure all critical operational metrics are achieved such as service levels, customer care, productivity standards, customer satisfaction scoresEngage in the optimal and appropriate usage of applicable agency management systems
• Provide support to the team as needed: answer policy level requests such as policy and billing questions

WHAT YOU WILL BRING

• Active Property & Casualty License
• 5+ years of agency/brokerage experience with increasing levels of management responsibility
• In-depth knowledge of structure, functions, flow, and procedures of brokerage and policy operations
• Previous experience in Property & Casualty insurance customer service
• Bachelor's degree or equivalent experience
• Must continue to meet continuing education requirements for license renewal
• Exceptional leadership, coaching/mentoring skills, and problem-solving skills
• Customer-orientation and ability to effectively troubleshoot and resolve customer questions and concerns
• Demonstrated integrity within a professional environment
• A high degree of dependability, motivation, and flexibility and ability to adapt to new situations and learn quickly
• Proficient in Agency Management Systems
• Effective organization and time management skills with the ability to work under pressure

ABOUT PORCH

Launched September 2013, as an online home improvement network connecting homeowners with qualified professionals, Porch has grown into the industry-leading partner for the home. With more than 250,000 active professionals across the U.S., Porch partners with large retailers like Walmart, Lowe's, and Pottery Barn to provide home services fulfillment for their customers, as well as direct-to-consumer access to more than 160 different home services offerings through Porch.com. Focused on assisting customers at every stage of the "home journey" – including moving in, installations, assembly, repairs and ongoing maintenance – last year alone, the company facilitated over 2 million home-related projects, generating almost $1 billion in revenue for small business owners and sole proprietors in specialty areas such as plumbing, roofing, electrical work carpentry, and more.