Job Description

PORT LOGISTICS GROUP IS THE NATION’S LEADING PROVIDER OF OMNICHANNEL DISTRIBUTION SOLUTIONS AT THE POINT OF ENTRY AND INTO THE DOMESTIC SUPPLY CHAIN. WE SPECIALIZE IN END-TO-END NATIONAL LOGISTICS SERVICES, EXTENSIVE VALUE ADDED WAREHOUSING SERVICES, AND INTEGRATED OMNICHANNEL FULFILLMENT.

PRIMARY OBJECTIVE:

Carries out all customer service activities in a prompt, courteous, and effective manner. Ensures inquiries and complaints are handled appropriately and customer relationships are established and maintained. Acts as a liaison between PLG and the customer to ensure excellent customer satisfaction. Completes other clerical duties as directed.

PRINCIPLE DUTIES AND END RESULTS:

• Process and input all customer orders. Generate all related paperwork and necessary information required for customer work orders, check all orders for special requests and post inventory records.
• Coordinate special, last minute requests.
• Trace orders and notify customers of any activity concerning their order.
• Maintain excellent working relationships with customers by responding to all inquiries and complaints concerning work orders, invoices, shipments, inventory counts, etc., in a courteous and efficient manner.
• Report customer feedback to management, including any signs of customer dissatisfaction.
• Act as a liaison between the warehouse and the customer in the administration of accounts and between the office and customer regarding invoicing and credit changes.
• Oversee all paperwork associated with orders and maintain the corresponding files.
• Maintain a current and accurate procedures manual that details the processing requirements for each account.
• Answer phone calls and operate various types of office machines and computers necessary to perform duties.
• Effectively correspond with customers as required.
• Answer phones, greet visitors, and perform scheduling as required.

REQUIREMENTS:

• Qualified candidate should have over 3 years’ experience in a Customer Service role.
• Requires general office knowledge, including telephone techniques and computer skills in a customer service environment.
• Requires effective communication skills and good hearing.
• Bi-lingual abilities a plus.
• Requires responsible work habits and the ability to meet deadlines.