Are you passionate about ensuring top-notch quality in financial services? Join our team as a Quality Control Lead at Portage Bank, where you'll play a crucial role in maintaining and enhancing the quality of our banking operations. As a Quality Control Lead, you'll oversee daily quality assessments, implement improvement strategies, and ensure compliance with regulatory standards. Your efforts will directly contribute to our commitment to providing exceptional service to our clients. Responsibilities: • Conduct Comprehensive Quality Reviews : Perform detailed quality checks on various banking operations to ensure accuracy, compliance, and efficiency. • Develop and Implement Quality Control Procedures : Establish robust procedures and guidelines to maintain high-quality standards across all departments. • Monitor and Report on Quality Metrics : Regularly analyze quality metrics, identify trends, and provide insightful reports to senior management to drive continuous improvement. • Lead Quality Improvement Initiatives : Spearhead projects aimed at enhancing service quality and operational efficiency, ensuring alignment with our strategic goals. • Train and Mentor Staff : Provide training and guidance to team members on quality standards and best practices, fostering a culture of excellence. • Collaborate with Cross-Functional Teams : Work closely with other departments to resolve quality issues and implement effective solutions. • Ensure Regulatory Compliance : Stay updated on industry regulations and ensure all processes comply with applicable laws and standards. Qualifications: • Bachelor's Degree in Business, Finance, or related field : A solid educational foundation to understand complex banking operations. • 5+ Years of Experience in Quality Control or Banking Operations : Proven experience to handle the responsibilities effectively. • Strong Analytical Skills : Ability to analyze data, identify issues, and develop strategic solutions. • Excellent Communication Skills : Proficient in verbal and written communication, enabling clear and effective interactions with team members and management. • Detail-Oriented and Organized : Capable of managing multiple tasks and projects with a high degree of accuracy. • Leadership Abilities : Experience in leading and motivating a team to achieve high standards of quality. • Knowledge of Regulatory Standards : Familiarity with banking regulations and quality control practices to ensure compliance and excellence. Compensation: $65,000-$72,000 yearly

• Conduct Comprehensive Quality Reviews: Perform detailed quality checks on various banking operations to ensure accuracy, compliance, and efficiency. • Develop and Implement Quality Control Procedures: Establish robust procedures and guidelines to maintain high-quality standards across all departments. • Monitor and Report on Quality Metrics: Regularly analyze quality metrics, identify trends, and provide insightful reports to senior management to drive continuous improvement. • Lead Quality Improvement Initiatives: Spearhead projects aimed at enhancing service quality and operational efficiency, ensuring alignment with our strategic goals. • Train and Mentor Staff: Provide training and guidance to team members on quality standards and best practices, fostering a culture of excellence. • Collaborate with Cross-Functional Teams: Work closely with other departments to resolve quality issues and implement effective solutions. • Ensure Regulatory Compliance: Stay updated on industry regulations and ensure all processes comply with applicable laws and standards.