WE PREPARE, INSPIRE, EMPOWER, ENTRUST IN YOU! JOIN OUR DREAM MAKER CULTURE ©
We are committed to invest in our people to develop a happy and prosperous future. We support you every step of the way in your career journey and offer benefits and unique learning and development opportunities that include:
Competitive Wages • Medical, Dental, Vision Insurance • Life Insurance • 401K Program • Paid Holidays and Vacation • Outstanding Recognition and Awards Program • Effective Training Programs • Tuition Reimbursement • Complimentary Parking and Meals in Dedicated Employee Restaurant • Preferred Pricing on Food and Beverage, Spa Treatments and Retail Purchases • Management Programs to Progress on Your Career Journey • Health and Wellness Fairs
** JOB OVERVIEW:**
Transport Resident luggage, packages, and food deliveries to/from resident units. Escort guests to Units and inform guests of all property services and features. Responsible for attending to immediate needs of each Resident/Guest upon arrival and follow through attention throughout the stay. Thorough knowledge of all property services and amenities.
REPORTS TO: Director of Operations; Director of Residences and Front Desk Supervisor
SUPERVISES:
WORK ENVIRONMENT:
Tower lobby, all resident areas and entrance areas.
Job involves working:
KEY RELATIONSHIPS:
Internal: Concierge, Front Desk Supervisor, Valet Parking, Front Desk, Housekeeping, Engineering, Restaurants, Security; Director of Operations, Receiving Manager, Director of Security.
External: Residents/tenants, resident guest/visitors, and Owners.
JOB OVERVIEW:
Transport Resident luggage, packages, and food deliveries to/from resident units. Escort guests to Units and inform guests of all property services and features. Responsible for attending to immediate needs of each Resident/Guest upon arrival and follow through attention throughout the stay. Thorough knowledge of all property services and amenities.
REPORTS TO: Director of Operations; Director of Residences and Front Desk Supervisor
SUPERVISES:
WORK ENVIRONMENT:
Tower lobby, all resident areas and entrance areas.
Job involves working:
• under variable temperature conditions (or extreme heat or cold).
• under variable noise levels.
• outdoors/indoors.
• around fumes and/or odor hazards.
• around dust and/or mite hazards.
• around chemicals.
KEY RELATIONSHIPS:
Internal: Concierge, Front Desk Supervisor, Valet Parking, Front Desk, Housekeeping, Engineering, Restaurants, Security; Director of Operations, Receiving Manager, Director of Security.
External: Residents/tenants, resident guest/visitors, and Owners.
QUALIFICATIONS
1. Valid FL drivers' license.
2. Good driving record.
3. Fluency in English both verbal and non-verbal.
4. Ability to provide legible communication and directions.
5. Ability to compute basic arithmetic.
6. Ability to:
• perform job functions with attention to detail, speed and accuracy.
• prioritize and organize.
• be a clear thinker, remaining calm and resolving problems using good judgment.
• follow directions thoroughly.
• understand resident’s service needs.
• work cohesively with co-workers as part of a team.
• work with minimal supervision.
• maintain confidentiality of resident information and pertinent resort data.
Desirable:
1. High school graduate or equivalent vocational training certificate.
2. Fluency in a foreign language, preferably Spanish.
3. Experience in hospitality industry in similar position.
4. Ability to suggestively sell.
5. Ability to input and access information in the property management system and computers.
6. Previous guest relations training.
PHYSICAL ABILITIES
Essential:
1. Frequent standing and walking throughout shift.
2. Endure various physical movements throughout the work areas.
• Load and unload luggage from point of origin to destination.
• Lift, transfer and store heavy objects up to 60 pounds
• Occasional kneeling, pushing, pulling and lifting
• Occasional ascending or descending ladders, stairs and ramps
3. Reach overhead and extension up to 30 inches complete tasks at different levels.
4. Remain in stationary position for up to 8 hours throughout work shift.
5. Satisfactorily communicate with residents, management and co-workers to their understanding.
ESSENTIAL JOB FUNCTIONS
1. Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
2. Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
3. Anticipate residents’ needs, respond promptly and acknowledge all residents, however busy and whatever time of day.
4. Maintain positive guest relations at all times.
5. Be familiar with all property services/features and local attractions/activities to respond to resident inquiries accurately.
6. Resolve resident complaints, ensuring resident satisfaction.
7. Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
8. Transport resident/guest luggage from the point of arrival at the resort to their Unit.
9. Transport resident/guest luggage from their room to the point of departure from the resort.
10. Retrieve and deliver all resident/guest mail/packages
11. Accurately log all deliveries to every Unit including guest deliveries
12. Ensure that all delivered packages are verified and closed in BuildingLink. Report any inability to close a delivered package to ensure that the MOD/Front Desk Supervisor reviews the challenge and close the accurate package.
13. Report any unfulfilled tasks to the MOD to ensure follow through to completion and/or MOD intervention if required
14. Report any resident/guest challenges or concerns to the MOD immediately
15. Identify and explain property facilities and features to resident/guests while escorting them to their Unit.
16. Maintain accurate knowledge of scheduled functions within the resort to direct guests to correct locations.
17. Remain in assigned post position, maintaining correct stance.
18. Retrieve guest dry cleaning/laundry from their Unit and deliver to laundry/dry cleaning area
19. Deliver items to Units promptly to include:
a) messages
b) mail, faxes
c) packages
d) groceries (taking note of items requiring refrigeration/freezing)
e) Shopping
f) flowers
g) sundry items requested by guest
h) gift items
26. Monitor and maintain appearance of lobby areas and package holding room.
27. Polish brass luggage carts and maintain cleanliness of carts.
28. Any other duties assigned by Senior Leadership
29. To participate in our commitment to sustainability you are to engage in eco-conscious initiatives, and lead by example, contributing to our mission of fostering a greener future as we embrace the perspective that at Acqualina, we are not just a team; we are stewards of the environment and champions of sustainability.
SECONDARY JOB FUNCTIONS
1. Provide Unit escorts to realtors.
2. Assist valet with unloading and loading of vehicles.
3. Provide shoe shine service.
4. Assist Concierge staff with guest requests and services.
5. Any other duties assigned by Senior Leadership
Desirable: