Benefits:
401(k)
401(k) matching
Dental insurance
Employee discounts
Health insurance
Paid time off
Vision insurance
Reports To: VP of Property Management Employment Type: Full-Time
Position Summary
We are seeking an experienced and highly organized Portfolio Operations Coordinator to provide operational and administrative support to the VP of Property Management for a growing multifamily housing portfolio.
This role is ideal for a former Property Manager looking to transition into a corporate support and operations-focused position. The Portfolio Operations Coordinator will assist with property operations, compliance, reporting, resident relations, financial tracking, and administrative oversight across multiple multifamily communities.
The ideal candidate must have strong multifamily property management experience, exceptional organizational skills, proficiency in Yardi Voyager, and a solid understanding of Fair Housing regulations and property management operations.
Essential Duties & Responsibilities
Administrative & Operational Support
Provide direct administrative support to the VP of Property Management
Coordinate meetings, calendars, travel arrangements, and operational communications
Prepare reports, spreadsheets, presentations, and correspondence
Maintain organized digital and physical filing systems
Assist with operational projects and company initiatives
Property Operations
Support portfolio-wide property operations and administrative processes
Assist with occupancy, leasing, move-ins, move-outs, and delinquency reporting
Respond to resident concerns and assist with escalated issues as needed
Coordinate communication between onsite teams, vendors, accounting, and executive leadership
Update and maintain marketing and property listing websites
Assist with on-site operational support at properties when needed
Coordinate with VP of property management on operational priorities and projects
Yardi & CRM Administration
Utilize Yardi Voyager for resident management, operational tracking, and reporting
Maintain accurate resident, leasing, and property information within CRM systems
Assist onsite teams with Yardi troubleshooting and process support
Generate operational and financial reports as requested by management
Review administrative reporting and commission spreadsheets for accuracy
Compliance & Financial Support
Ensure compliance with Fair Housing laws and company policies
Maintain compliance documentation and assist with audit preparation
Assist with Security Deposit Accounting (SODA) processes
Coordinate invoice requests, reconciliations, and expense tracking
Handle Travel Bank reconciliations and operational expense documentation
Manage and oversee laundry collections for assigned properties
Assist with bank deposits and payment collection coordination
Team Support & Training
Assist with training onsite staff on administrative procedures and Yardi processes
Support implementation of operational policies and company standards
Maintain professionalism, confidentiality, and excellent customer service at all times
Qualifications
Required Qualifications
Prior experience as a Property Manager in multifamily housing required
Minimum 3–5 years of multifamily property management experience
Strong working knowledge of Yardi Voyager required
Experience using CRM systems and property management software
Strong understanding of Fair Housing laws and compliance requirements
Exceptional experience utilizing AI tools and technology to improve operational efficiency, communication, reporting, and workflow management
Strong written and verbal communication skills
Excellent organizational and multitasking abilities
Proficiency in Microsoft Office Suite including Excel, Word, and Outlook
Ability to work independently and prioritize multiple deadlines
Strong customer service and problem-solving skills
Preferred Qualifications
Bachelor’s degree preferred or equivalent combination of education and experience
Experience supporting executive leadership within property management operations
Knowledge of California multifamily property management procedures preferred
Knowledge of Texas and Florida multifamily property management procedures is a plus
Experience with leasing, resident relations, and operational reporting
Experience supporting multi-state property operations
Strong problem-solving skills and coordination abilities
Why Join Our Team?
Opportunity for career growth within a growing property management organization
Collaborative and supportive work environment
Exposure to regional and executive-level property management operations
Dynamic role with a variety of responsibilities and growth opportunities
Equal Opportunity Employer
We are an equal opportunity employer and are committed to creating an inclusive environment for all employees.