GENERAL SUMMARY:Under the general supervision of the Security Manager, the Security Associate ensures the security and safety of the Portland Museum of Art’s (PMA’s) personnel and visitors, the museum’s collection, and the physical campus. The Security Associate performs a variety of security and security-related duties, provides information and assistance to museum visitors, and directs visitors and staff during emergency situations.ESSENTIAL JOB FUNCTIONS:• Performs a variety of security and security-related duties, according to established schedules and standard operating procedures, to prevent and deter theft and damage to the collection, exhibits, and other museum property by the public, staff, and elements.• Protects museum property, visitors, and staff and maintains order by patrolling all assigned areas within the museum and on museum grounds to observe, caution, instruct, document, investigate, report, and correct activities.• Maintains consistent and alert attention while observing and monitoring all assigned areas and implements the museum’s security and safety policies to ensure compliance while maintaining a courteous and professional attitude. • Promptly responds to security emergencies, medical emergencies, and other urgent situations, communicating with security and emergency personnel as needed. Promptly responds to emergency situations such as fire, evacuation plan implementation, or employee/visitor injuries according to established protocols, including direction of personnel and patrons to ensure orderly evacuation of the museum.• Provides general customer service to museum patrons, including greeting, giving directions, and providing information about the museum’s exhibitions, collection, and programs supporting the museum’s goal of enhancing relationships with constituents.• Supports the PMA’s strategic goal to advance a culture of inclusivity and diversity.• Maintains knowledge of the museum precinct for effective response in case of alarms and/or emergencies.• Performs special projects and other related duties as required, directed, or as the situation dictates.• Complies with all PMA safety rules and procedures.• Fosters relationships and builds philanthropy with patrons at the PMA, as defined by displaying behavior that welcomes all individuals contacted in the course of work. SUPERVISORY RESPONSIBILITY:None.EDUCATION & EXPERIENCE:High School diploma or equivalent with one to three years of security experience preferred, including customer service experience.QUALIFICATIONS:• Strong interpersonal and written and oral communication skills.• Ability to stay calm and focused and to respond effectively during emergencies.• Ability to work independently with limited supervision.• Ability to work cooperatively and productively with coworkers.WORKING CONDITIONS & PHYSICAL DEMANDS:• Prompt attendance at the workplace is required.• Physical ability for patrolling building and grounds and operating in emergency situations.• Must be available to work weekends, evenings, overtime, and holidays as needed. • On-call as assigned to respond to burglar and fire alarms or other emergencies.Majority of work is performed in a museum setting including working outside in all weather conditions. Work involves regular contact with risky situations and disruptive or aggressive individuals. Occasionally exposed to toxic fumes and loud noises. Work involves extended periods of standing and/or walking. Uses and/or operates various security equipment and devices, including two-way radio, intercom system, camera system, keypads, safe, PA system, and alarm systems.EQUAL OPPORTUNITY EMPLOYER:The PMA is an equal opportunity employer and values diversity at our museum. We do not discriminate on the basis of race, color, religion, sex (including gender identity, sexual orientation, and pregnancy), national origin, ancestry, age (40 or older), physical or mental disability, veteran status, status as a whistleblower, marital status, gender identity or expression, genetic information, or any other basis prohibited by applicable law.TERMS:The Security Associate position is a full-time, full-benefits, hourly, non-exempt, employment-at-will position with a starting pay rate of $19.81/hour on pay grade D.