Job Description
POSITIVE RECOVERY is the world’s first drug and alcohol treatment program that combines positive psychology with effective evidence-based approaches. The treatment plans we offer combine time-tested, tried, and true treatment approaches with innovative interventions that enhance well-being by cultivating its components: positive emotions, engagement, relationships, deeper meaning, and achievement. We embrace those fighting addiction and relapse to help create a sober, meaningful life worth living.
POSITIVE RECOVERY currently has 15 locations statewide and was recognized as one of the top places to work by the Houston Business Journal in 2021. We are seeking a detailed oriented Collection Specialist for our state-licensed and Joint Commission certified treatment centers officing in Houston, TX.
POSITION DESCRIPTION:
The focus of this role is to perform collection activities related to follow-up and account resolution and includes respectful communication to patients, clients, reimbursement vendors, and other external entities while adhering to all Positive Recovery, state, and federal guidelines.
ESSENTIAL FUNCTIONS:
§ Obtain payment from third-party payers and self-pay accounts to enhance cash flow and gather reimbursement based on established contracts.
§ Use collection tools to ensure quality recovery services and meet or exceed established goals and work standards.
§ Handle inbound patient and/or carrier calls promptly and professionally by providing assistance and resolution to account inquiries, issues, and requests.
§ Perform research and analysis of account issues and strive to resolve problems timely and accurately.
§ Promote positive patient relations by communicating in a manner that demonstrates respect for the human dignity of patients and/or their families.
§ You will act as a liaison and administer contracts in collecting third-party accounts (Medicare and Medicaid).
§ You will complete account reconciliation of accounts turned over to outside agencies and assign bad debt accounts to the collection agency.
§ Cross-train in various departments allowing familiarity with all aspects of patient accounting functions related to collections.
§ Perform other duties as assigned.
MINIMUM QUALIFICATIONS:
§ Prefer Bachelor’s degree or the equivalent of education and experience required.
§ Two (2) year minimum healthcare experience with collection required.
§ Basic understanding of insurance terminology (out-of-network benefits vs. in-network benefits, coinsurance, co-pays, and deductibles), in addition to general billing practices.
§ Possess excellent customer service skills and ability to effectively communicate through verbal and digital communications.
§ Proficient using Microsoft Office Suite and Outlook, with previous experience using an electronic health record program.
Company Description
Positive Recovery is the world’s first Joint Commission-accredited drug and alcohol rehab program that combines positive psychology with evidence-based approaches that enhance the well-being of our clients by cultivating positive emotions, engagement, relationships, deeper meaning, and achievement. We offer a comprehensive menu of treatment options – ranging from Medical Detox to Residential Treatment to Sober Living – that give us the ability to meet clients where they are and combat addiction at every stage. We embrace those fighting addiction and relapse to help create a sober, meaningful life worth living. We do this by helping clients identify their “purpose”. Come join us to make a difference in someone's life!