Company Overview
At Window World of Oklahoma City, OK, we're trusted leader in exterior remodeling - specializing in replacement window, siding, and doors. Our commitment to quality and customer satisfaction drives every project we complete. We're seeking a highly organized and systems-driven leader to join our team as a Post-Sales Experience Manager to help us deliver an exceptional customer journey after the sale.
Position Summary
The Post-Sales Customer Experience Manager oversees the entire post-sale lifecycle of our residential exterior remodeling projects. You'll ensure accurate measurements, efficient product ordering, job readiness, and high-quality installation - all while delivering an outstanding homeowner experience. You'll lead installation logistics, subcontractor coordination, and warranty service operations to streamline execution and maximize customer satisfaction.
Key Responsibilities
Project Management: Oversee each project from contract signing to job completion, including field measurements, ordering, and scheduling.
Scheduling & Coordination: Manage installation calendars, subcontractor assignments, and service appointments.
Subcontractor Oversight: Recruit and supervise install crews, perform quality control checks, and maintain installation standards.
Customer Experience: Serve as the main point of contract post-sale. Provide proactive communication, issue resolution, and post-install follow-up.
Warranty & Service: Lead the warranty resolution process and coordinate service teams to address punch items quickly and professionally.
Process Optimization: Develop and Implement SOPs for project flow, staging, communication, and reporting.
Performance Reporting: Track KPI's including on-time installs, job accuracy, service closeout time, and customer satisfaction scores.
Qualifications
3-5+ years of experience in residential construction, remodeling operations, project management, or logistics.
Strong leadership, problem-solving, and decision-making skills.
Familiarity with CRM tools, project tracking software, and spreadsheets.
Highly organized, detail-oriented, and process-driven.
Excellent communication with customers, vendors, and installation teams.
Experience managing subcontractors, field crews, or service teams a strong plus.
Performance Goals (KPI's) include:
90%+ On-Time Install Rate
< 45 Days from Sale to Completion
>98% Order Accuracy
> 4.5 Customer Satisfaction Score
> 7-10 Days for Service Closeouts
Benefits & Compensation
Competitive base salary ($47K-$75K) based on experience
Performance-based incentive tied to company revenue and KPI's
Health Insurance (optional based on package)
Paid time off (vacation, sick leave)
Company vehicle or allowance (if applicable)
Join a team that values quality, teamwork, and customer satisfaction. Apply not to take ownership of the customer experience and help us deliver excellence in every job by contracting: