Job Description
POSITION OVERVIEW
Under the supervision of the Center Owner or Manager, the Customer Service Representative is responsible for assisting customers with all store services and products. Operates the point-of-sale system, copiers/printers, rental computers, and other store equipment. Other duties as assigned. May help to train and mentor Customer Service Representatives.
QUALIFICATIONS
- Previous customer service or sales experience in a retail environment
- Exceptional customer service skills
- Ability to translate customer requirements into final products or services
- Assist in handling customer complaints and problems in a professional manner
- Multitasking – must have the ability to simultaneously process multiple tasks
- Effective verbal and written communication skills
- Strong attention to detail
- Outstanding time management and organizational skills
- High school diploma or equivalent required
- Proficient with Microsoft Office applications, Google Suite, Adobe and Windows operating system,
- Ability to work flexible hours
- Some supervisory skills preferred
- Notary Public certification may be required
DUTIES & RESPONSIBILITIES
CUSTOMER SERVICE
- Assists customers with shipping and packaging services, printing estimates/orders, and other services.
- Assists customers with their product and service needs in person, through email, and by phone
- Processes customer sales through the point-of-sale system
- Up-sells, cross-sells, and actively participates in marketing and promotional initiatives
CENTER OPERATIONS
- Opens and closes the center, cash register, and other center systems
- Assists management in maintaining, ordering, and stocking inventory
- Maintains the center consistent with established standards
- Interacts with UPS, FedEx, DHL and USPS couriers, other vendors, and all store staff
- Sorts and deposits mail in private mailboxes
- Captures completes tasks, and organizes Virtual Mail
PHYSICAL & SAFETY REQUIREMENTS
- Must be able to stand behind a sales counter for extended periods of time
- Must be able to lift at least 50 pounds
- Must be able to communicate clearly with customers by email, by phone and in person
- May be required to operate a motor vehicle
- Must perform all duties in a safe and efficient manner
Company Description
Since 1993, PostNet has provided small businesses and consumers with high-quality printing and shipping solutions that make life easier.
At PostNet, our people enable us to achieve our purpose. Also, through diversity and inclusion efforts, we ensure our global workplaces are dynamic, supportive of all our team members, and representative of our customers and communities. Diversity and inclusion are essential drivers of our innovation and success. Our entrepreneurial and collaborative spirit is enhanced when many different people, perspectives and backgrounds are aligned toward achieving PostNet’s purpose.