Benefit/Perks
Competitive Compensation
Part-Time, avg 20-30 hours/wk, including Saturdays
Hard work, collaboration, fun, and laughter
Career path development that can lead to a full-time position
WHAT YOU BRING TO THE TABLE:
Previous customer service or sales experience in a retail environment
Exceptional customer service skills
Ability to translate customer requirements into final products or services
Multitasking – must have the ability to simultaneously process multiple tasks
Effective verbal and written communication skills
Strong attention to detail
Outstanding time management and organizational skills
A high school diploma or equivalent required
Valid driver’s license required
Proficient with Microsoft Office applications, Google Suite, Windows operating system, and other computer hardware and software is preferred
Ability to work flexible hours
Some supervisory skills preferred
WHAT WE EXPECT OF YOU:
Assists customers with shipping and packaging services
Assists customers with their product and service needs in person, through email, and by phone
Processes customer sales through the point-of-sale system
Up-sells, cross-sells, and actively participates in marketing and promotional initiatives
Opens and closes the center, cash register, and other center systems
Assists management in maintaining, ordering, and stocking inventory
Maintains the center consistent with established standards
Interacts with UPS, FedEx, DHL, and USPS couriers, other vendors, and all store staff
Sorts and deposits mail in private mailboxes
Captures, completes tasks, and organizes Virtual Mail
PHYSICAL AND SAFETY REQUIREMENTS:
Must be able to stand behind a sales counter for extended periods of time
Must be able to lift at least 50 pounds
Must be able to communicate clearly with customers by email, by phone, and in-person
Must perform all duties in a safe and efficient manner
Company Overview Under the supervision of the Center Owner or Management, the Customer Service Expert is responsible for assisting customers with all Center's services and products. Staff member(s) will operate the point-of-sale system, copiers/printers, rental computers, and other store equipment. As well as other duties as assigned.
PostNet IL106 has been in business since 1992 and has been a part of the PostNet International franchise since 1993. Through the years, PostNet IL106 has continued to support the Lake Forest, Lake Bluff, Bannockburn, Lincolnshire, Riverwoods, and surrounding suburbs. PostNet continues to provide small businesses and consumers with high-quality printing and shipping solutions that make life easier.
Each franchise is independently owned by local owners who are keenly focused on helping the businesses and individuals in their community succeed. PostNet has nearly 700 locations across North America, Central America, South America, and Africa.
At PostNet, our people enable us to achieve our purpose. Also, through diversity and inclusion efforts, we ensure our global workplaces are dynamic, supportive of all our team members, and representative of our customers and communities.
*PostNet centers (locations) are independently owned and operated. The posted positions are offered by individual franchisees who interview, hire, manage and pay the employees hired for positions in a specific local location (center) through their specific business.