Benefit/Perks

Competitive Compensation

Flexible Scheduling - 35-38 Hours Per Week Required

Hard work, collaboration, humanity, fun, and laughter

Career path development

Since 1993, PostNet has provided small businesses and consumers with high-quality printing and shipping solutions that make life easier. Each franchise is independently owned by local owners that are keenly focused on helping the businesses and individuals in their community succeed.

PostNet has nearly 700 locations across North America, Central America, South America, and Africa.

At PostNet, our people enable us to achieve our purpose. Also, through diversity and inclusion efforts, we ensure our global workplaces are dynamic, supportive of all our team members, and representative of our customers and communities.

Under the supervision of the Center Owner, the Center Manager is responsible for overseeing all day-to-day store operations and assisting customers with services and products. Also responsible for training, scheduling, and supervising Center staff. Must use independent decision-making skills to resolve customer complaints and recommend product and process improvements. Other duties as assigned.

WHAT YOU BRING TO THE TABLE:

Two years of supervisory experience preferred

Trains, schedules, and supervises all center staff

Evaluates staff performance and gives feedback and correction, as warranted

Performs administrative duties, including inventory and supply control, pricing, and stocking

Continually reviews processes and procedures to ensure the efficient center operation

Evaluates and recommend new products and services to the franchise owner

Consistently demonstrates superior service and time management skills to staff

Previous customer service or sales experience in a retail environment required

Graphic Design Experience

Print Production Experience

Ability to translate customer requirements into final products and services

Ability to handle customer complaints and problems in an independent and professional manner

Exceptional verbal and written communication skills

Strong attention to detail

Multitasking – must have the ability to simultaneously process multiple tasks

Associate’s degree in a business field; bachelor’s degree preferred. May substitute experience for education.

Proficient with Microsoft Office applications, Google Suite, Windows operating system, and other computer hardware and software

Ability to work flexible hours

Valid driver’s license required

WHAT WE EXPECT OF YOU:

Managerial Duties

Graphic Design

Print Production

Resolves customer problems and complaints in a timely manner

Performs bookkeeping duties, including opening and closing the cash register

Monitors and ensures compliance with established center systems

Reviews center policies and procedures and recommend improvements

Helps market center to potential customers, following franchisee’s guidelines

Helps develop and grow relationships with existing business accounts

Manages community outreach partnerships through interaction with community organizations

Assists customers with shipping and packaging services, printing estimates/orders, and other services offered by franchise owner

Assists customers with sales transactions and any issues or complaints arising from purchases or interactions with other Center staff members

Ensures the center is consistent with established standards, including quality customer service

Processes customer sales through the point-of-sale system

Interacts with UPS, FedEx, DHL, and USPS couriers, other vendors, and store staff

Manages the point of sale

Maintains Personal Mailbox Customers as well as Virtual Mail Customers

PHYSICAL AND SAFETY REQUIREMENTS

Must be able to stand behind a sales counter for extended periods of time

Must be able to lift at least 50 pounds

Must be able to communicate clearly with customers by email, by phone, and in-person

May be required to operate a motor vehicle

<p><em>*PostNet centers (locations) are independently owned and operated. The posted positions are offered by individual franchisees who interview, hire, manage and pay the employees hired for positions in a specific local location (center) through their specific business.</em></p>