Company Overview

Since 1993, PostNet has provided small businesses and consumers with high-quality printing and shipping solutions that make life easier. Each franchise is independently owned by local owners that are keenly focused on helping the businesses and individuals in their community succeed.

PostNet has nearly 700 locations across North America, Central America, South America, and Africa.

At PostNet, our people enable us to achieve our purpose. Also, through diversity and inclusion efforts, we ensure our global workplaces are dynamic, supportive of all our team members, and representative of our customers and communities.

Under the supervision of the Center Owner or Manager, the Graphic Design Customer Service Representative is responsible for working directly with customers to create designs, and for file preparation, layout, and setup. Other duties as assigned.

WHAT YOU BRING TO THE TABLE:

Excellent graphic design and page layout skills

A professional design portfolio, preferably including business-related graphics products

Proficient with Adobe Creative Suite (Photoshop, Illustrator, InDesign, etc)

Exceptional customer service skills

Ability to translate customer requirements into final products and services

Effective verbal and written communication skills

Strong attention to detail

Outstanding time management and organizational skills

Multitasking – must have the ability to simultaneously process multiple tasks

High school diploma or equivalent required, associate’s degree or design certificate preferred

WHAT WE EXPECT OF YOU:

Creates promotional materials including, but not limited to, banners, newsletters, flyers, signs, posters, and business cards

Involved in the output, workflow management, and production of orders

Consults with customers on their graphics needs

Assists customers with using related applications on center computers

Trains other center personnel to use applications

Customer Service and Center Operations

Assists customers with center services as needed

Assists with sales transactions

PHYSICAL AND SAFETY REQUIREMENTS

Must be able to stand behind a sales counter for extended periods of time

Must be able to communicate clearly with customers by phone, by email, and in-person

Must perform all duties in a safe and efficient manner

<p><em>*PostNet centers (locations) are independently owned and operated. The posted positions are offered by individual franchisees who interview, hire, manage and pay the employees hired for positions in a specific local location (center) through their specific business.</em></p>