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Customer Service Representative

PostNet - VA112

Customer Service Representative

National
Part Time
Paid
  • Responsibilities

    Benefit/Perks

    Competitive Compensation

    Flexible Scheduling

    Hard work, collaboration, humanity, fun, and laughter

    Career path development

    Company Overview

    Since 1993, PostNet has provided small businesses and consumers with high-quality printing and shipping solutions that make life easier. Each franchise is independently owned by local owners that are keenly focused on helping the businesses and individuals in their community succeed.

    PostNet has nearly 700 locations across North America, Central America, South America, and Africa.

    At PostNet, our people enable us to achieve our purpose. Also, through diversity and inclusion efforts, we ensure our global workplaces are dynamic, supportive of all our team members, and representative of our customers and communities.

    Under the supervision of the Center Owner or Manager, the Customer Service Representative is responsible for assisting customers with all store services and products. Operates the point-of-sale system, copiers/printers, rental computers, and other store equipment. Other duties as assigned. May help to train and mentor Customer Service Representatives.

    WHAT YOU BRING TO THE TABLE:

    Previous customer service or sales experience in a retail environment

    Exceptional customer service skills

    Ability to translate customer requirements into final products or services

    Assist in handling customer complaints and problems in a professional manner

    Multitasking – must have the ability to simultaneously process multiple tasks

    Effective verbal and written communication skills

    Strong attention to detail

    Outstanding time management and organizational skills

    A high school diploma or equivalent required

    Valid driver’s license required

    Proficient with Microsoft Office applications, Google Suite, Windows operating system, and other computer hardware and software

    Ability to work flexible hours

    Some supervisory skills preferred

    Notary Public certification may be required

    WHAT WE EXPECT OF YOU:

    Assists customers with shipping and packaging services, printing estimates/orders, and other services offered by franchise owner

    Assists customers with their product and service need in person, through email, and by phone

    Processes customer sales through the point-of-sale system

    Up-sells, cross-sells, and actively participates in marketing and promotional initiatives

    Opens and closes the center, cash register, and other center systems

    Assists management in maintaining, ordering, and stocking inventory

    Maintains the center consistent with established standards

    Interacts with UPS, FedEx, DHL, and USPS couriers, other vendors, and all store staff

    Sorts and deposits mail in private mailboxes

    Captures, complete tasks, and organizes Virtual Mail

    PHYSICAL AND SAFETY REQUIREMENTS:

    Must be able to stand behind a sales counter for extended periods of time

    Must be able to lift at least 50 pounds

    Must be able to communicate clearly with customers by email, by phone, and in-person

    May be required to operate a motor vehicle

    Must perform all duties in a safe and efficient manner

    <p><em>*PostNet centers (locations) are independently owned and operated. The posted positions are offered by individual franchisees who interview, hire, manage and pay the employees hired for positions in a specific local location (center) through their specific business.</em></p>