Job Description

The Events Vendor Manager is responsible for vendor acquisition, onboarding and account management, and auditing booked events. You will partner with specialty functions to leverage expertise across the organization all focused on growing the Events Marketplace within Postal. Your performance is based on specific metrics associated with the onboarding of vendors and new bookable experiences, product and program adoption amongst vendors, as well as customers, and customer retention/repeat events.

As the Vendor Manager, Events, you will be the day to day contact for all Event vendors.  You will ensure that they have an optimal experience with our technology. Because the growth and management of our vendor network is integral to the success of our platform, developing and managing robust onboarding and management processes will be a requisite for future success.

RESPONSIBILITIES

• Master Postal technology and educate prospective and current vendors on the Postal technology and process to enable best business practices in a competitive landscape

• Proactively and reactively engage new vendors in order to add them to our Event Marketplace

• Welcome new vendors by conducting onboarding sessions for individual vendors and/or their teams, ensuring that each vendor and the users from that team are power users of the platform

• Responsible for all vendor negotiations and agreements

• Manage Event vendor relationships

• Advocate for vendors within the Postal organization

• Conduct Postal product and program trainings and meetings with vendors as needed

• Partner with the Events Project Manager to ensure all events run smoothly

• Document and continuously improve best practices, resources, and SOPs

• Partner with the product and development teams to ensure that vendor’s needs are being met 

• Troubleshoot issues related to marketing, Postal tools, technology/devices, enterprise systems, etc

Qualifications

• You have a Bachelor's degree in a relevant field 

• You have 2-4 years previous experience in virtual events, account management or client relationship management 

• You have strong written and verbal communication and presentation skills; extraordinary listening skills

• You have strong problem solving and analytical skills; quickly formulates solutions that deliver real business value

• You have the ability to recognize and maximize business opportunities

• You have multi-tasking down to a science; handling multiple accounts and assignments simultaneously

• You have an interest in new software and cutting edge programs in the larger events landscape

• You have a commitment to exceed goals that is internal, constant, and self imposed

• Previous experience in events and technology a plus

• Previous experience dealing with vendors in a customer/vendor capacity a plus

• Previous experience with remote training a plus

Additional Information

At Postal we believe in a strong work/life/spiritual balance that only comes with a strong company culture that supports its people to do their best work. We don't take ourselves too seriously, but we do have high expectations for our team and we ask that they have the same for us. 

We embrace people for who they are, and believe that diversity, inclusion and belonging are our greatest strengths. Perks include continuous learning opportunities, healthcare benefits, unlimited PTO, team outings, volunteer opportunities, and more.