Job Description
Postal.io is looking for an enthusiastic, driven, and insatiably curious professional to join our team as a Customer Success Manager. This is an incredible opportunity to join a nimble, fast paced startup and make a significant impact. The CSM position is a critical part of our customer experience team and will be a key advocate for our customers, helping Postal.io ensure we are consistently building a product that meets and exceeds their expectations.
RESPONSIBILITIES:
Understand customer needs & use cases to provide best in class guidance of how to optimize Postal.io.
Thinking strategically to create and deliver complex, customized solutions that provide value to clientsʼ bottom line.
Onboard new subscription customers so that they begin to see value in their investment of Postal.io as quickly as possible.
Partner with our Account Executive team to support our customers and retain revenue on a monthly and annualized basis.
Facilitate valuable Quarterly Business Reviews with customers to ensure they are consistently achieving their goals with Postal.io.
Advocate for customer needs, by listening to their use cases and deeply understanding why they need what they need. Then partnering with the Postal.io Product Team to meet these needs.
Work with customers and Postal.io marketing to identify case studies that resonate with a wide & diverse audience.
Becoming an Industry Expert with researching trends and best practices, reading business publications, seeking out learning and development opportunities and utilizing internal training resources
Qualifications
3-5 Years of Customer Success, Account Management or Additional Relevant experience
Strong ability to initiate, establish and nurture meaningful business relationships over the phone
Upbeat and positive demeanor
Ability to maintain a high level of activity, manage multiple competing priorities, and work effectively in a results-driven culture
Flexible and adaptive to change in a highly dynamic work environment
Outstanding written and verbal communication, presentation, and time management skills
Passionate about teaching/instilling knowledge in others
Willing to dive into technical details of a product to understand it thoroughly
Critical thinker, generally curious, problem solver
Open to feedback, coachable
Strong team player
Self-starter with strong ownership skills, willing to go above and beyond the job description
High degree of Ownership
Proficiency with Salesforce.com and Google Apps
Experience working on a performance-based compensation structure (base + bonus)
Additional Information
At Postal we believe in a strong work/life/spiritual balance that only comes with a strong company culture that supports its people to do their best work. We don't take ourselves too seriously, but we do have high expectations for our team and we ask that they have the same for us.
We embrace people for who they are, and believe that diversity, inclusion and belonging are our greatest strengths. Perks include continuous learning opportunities, healthcare benefits, unlimited PTO, team outings, volunteer opportunities, and more.