Job Description

INTERACT WITH CUSTOMERS TO PROVIDE INFORMATION IN RESPONSE TO INQUIRIES ABOUT PRODUCTS AND SERVICES AND TO HANDLE AND RESOLVE COMPLAINTS.   

RESPONSIBILITIES INCLUDE:

• Confer with customers by telephone or in person to provide information about products or services
• Check to ensure that appropriate changes were made to resolve customers' problems.
• Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
• Refer unresolved customer grievances to designated departments for further investigation.
• Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
• Input and maintain sales orders and expedite product delivery.
• Schedule and expedite work orders.
• Interface with manufacturers and suppliers to request basic delivery information.
• Review and take action on backlogs.
• Process PO change requests.
• Act as a liaison between sales and material planning group through involvement in shortage calls, quality problems, programming, etc.
• Assist with the overall customer service and account management/strategy by partnering with Sales/Marketing Rep to troubleshoot customer concerns, acting upon a variety of branch level reports, and working on other assignments as needed.
• Interface with distribution centers on field quality reports and other customer requirements.

REQUIRED QUALIFICATIONS:

• Intelligent hard worker who can quickly learn and excel
• Microsoft Office skills
• Excellent communication skills, including written and verbal
• Experience with SAP considered a plus
• Professional work appearance and demeanor

Company Description

Powell Electronics is among the largest distributors of electronic components and value-added services. Our focus and expertise includes electronic connectors, switches, sensors, and related electro-mechanical products. For close to 70 years, we have brought a unique sense of purpose and vision to electronics distribution. Our company was founded in 1946 by Harold H. Powell, who was a Navy electronics technician during World War II. After the war, Harold started selling components from his garage in response to the burgeoning post-war demand for electronics parts. Since then, the company has established an unbroken record of success as a specialty components distributor. Today, we are a national company with a global reach, representing the most respected manufacturers. We employ a staff of over 200 people at 11 U.S. locations, and utilize state-of-the-art technology. We supply all industries, especially companies servicing key market sectors, including: -Military/Aerospace -Telecommunications -Transportation -Medical Imaging and Instrumentation -The United States Government Still a family-owned company, Powell Electronics continues to be guided by our founding principles of honesty, integrity, ethical dealings, plus a sense of urgency for meeting our customers' needs.