Job Description

CUSTOMER SERVICE REPRESENTATIVE ~ FULL TIME ~ IMMEDIATE START AVAILABLE

#PeopleHelpingPeople

Here at Power, we want to change the feel of the live consumer-to-client sector. We’re experts in providing new twists on traditional marketing techniques. We’re all about creativity, and we’re passionate about taking proven business skeletons and breathing new life into them. Therefore, we are looking to hire outgoing and ambitious individuals to fill our Customer Service Representative position in Cleveland, OH.

Are you looking for a new exciting role in customer service and events?

Are you ready to get back to reality?

IF YOU ANSWERED YES TO EACH OF THESE QUESTIONS, YOU WOULD FIT RIGHT IN.

DESCRIPTION

As we move into the holiday season, we are looking for a customer-oriented service representative to join our Cleveland events team. As a Customer Service Representative or CSR, you will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customers might face with accuracy, efficiency and a smile. The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk and understand the value of good communication skills. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary. You will be a natural problem solver who is confident at troubleshooting and finding solutions. The overall goal is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

CUSTOMER SERVICE RESPONSIBILITIES RESPONSIBILITIES:

• Build sustainable relationships and trust with customers through open and interactive communication
• Provide accurate, valid and up to date information by using the right methods/tools
• Generate sales leads at our events
• Identify and assess customers’ needs
• Achieve individual and team sales targets
• Update customer records and customer accounts
• Take the extra mile to engage customers

REQUIREMENTS

• Proven customer support experience or a people facing role
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• High school diploma
• Candidates will need to be over the age of 18

DO YOU HAVE WHAT IT TAKES TO BE OUR NEXT CUSTOMER SERVICE REPRESENTATIVE - FOR FURTHER INFORMATION PLEASE CLICK APPLY.

Successful candidates will receive an email from Power Promotions within 7 working days. Please ensure you have provided up to date contact information to allow us to reach out to you.

Following this you will receive a phone call from Andrea Hobbs - Talent Coordinator to discuss your suitability for the position and go through any information you may need or additional information that we may need to proceed.

Company Description

Culture, technology, interests, society in general is constantly changing and cycling. So should we! Innovation comes from understanding a problem or need and being able to find an attractive and ethical solution that benefits the user or consumer. Actively searching for and pre-empting flaws or difficult circumstances is not just how we beat the competition but also how we strengthen our business relationships to ensure continued growth and success. Our mission at Power is to stand out. We’re all about going back to the basics and understanding the importance of conversational campaigns! We believe that we differ from other firms based on our energy, vision, and determination to provide long lasting and memorable experiences. We strive to keep excitable energy evident in each of our campaigns; understanding that this is important at all levels of our organization from the in-house training of our brand ambassadors to our CEO’s hands-on leadership approach.