Job Description

OVERVIEW: Responsible for assisting customers and teammates by providing accurate resolution to work orders in a timely and concise manner. 

 Monday-Thursday 7:00pm - 7:00am  OR 

Wed, Thursday 5:00pm - 3:00am / Saturday 12:00pm - 11:00pm / Sunday 10:00am - 8:00pm 

Flexible to work holidays as needed.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Check in/out construction crews via phone for work at job sites.
• Verifying completion photos and uploading photos to the portal.
• Answer customer/coworker questions about project execution issues, making appropriate suggestions to resolve the problem.
• Ability to answer the phone and/or email promptly to provide the best customer service possible.
• Input necessary data into computer system to track and follow up on customer requests.
• Contribute to the team effort by accomplishing set goals as determined by Manager.
• Ability to multitask in a fast-paced environment with attention to detail.
• Positive attitude and pleasant phone voice.
• Ability to remain calm and composed when dealing with an ever changing environment and demanding customers.
• Must be a team player and able to support teammates at any given time.
• Must be efficient with Microsoft Office - Intermediate level or higher with Excel software.
• Must be able to pass a background check and drug screen.

ADDITIONAL DUTIES AND RESPONSIBILITIES:• Other duties as assigned.

SUPERVISORY RESPONSIBILITIES:

• There are no supervisory responsibilities for this position.

EDUCATION, EXPERIENCE, AND TRAINING:

• One to two years related experience and/or training; or equivalent combination of education and experience.
• Previous experience in construction is a plus but not necessary.

CERTIFICATES, LICENSES, REGISTRATIONS:

• There are no specific requirements for this position.

COMPUTER SKILLS:

PROFICIENT IN MICROSOFT OFFICE PROGRAMS - INTERMEDIATE TO ADVANCE EXCEL SKILLS

PHYSICAL DEMANDS:

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• The employee must occasionally move/position up to 20 pounds. • While performing the duties of this job, the employee is regularly required to remain in a stationary position; use hands to operate/position; communicate/exchange information; traverse; position self; observe and assess. • Ability to understand work instructions.

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. • This position works in an environment with moderate noise level. (Examples: business office with computers and printers, light traffic).

Note: Nothing in this job specification restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Critical features of this job are described under various headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. The above statements are strictly intended to describe the general nature and level of the work being performed. They are not intended to be construed as a complete list of all.

Qualifications

Proficient in Microsoft Office programs - intermediate to advance Excel skills

Must be able to navigate within customers' third party software system

Additional Information

This is a work-from-home opportunity!