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IT Support Specialist

Reverb

IT Support Specialist

Chicago, IL
Full Time
Paid
  • Responsibilities

    Job Description

    We are seeking a forward-thinking, organized, and friendly IT Support Specialist to join us. It’s an exciting time for the IT team! We are rethinking activities and functions across Reverb's technology and fueling connections while we work from home. Your role will be defined by critical thinking coupled with front-end support and will involve collaboration with all corners of the company.

    As an IT Support Specialist, you will be willing to roll up your sleeves and pitch in to support the IT tools and provide excellent service to enhance the tech lives of Reverb’s internal users.

    You’ll be poised and eager to dive into the front lines while using our values to drive decision-making.

    You will constantly be coming up with creative ways to tackle problems, improve on existing processes, and build tools that improve workflows. Of course, you’ll do all of this while conveying a cheerful, positive, and calming influence on our dynamic workplace.

    This is a full-time role that is based in our Chicago office.

    IN THIS ROLE, YOU WILL

    • Be a vital part of the onboarding and offboarding for employee hardware and account access.

    • Troubleshoot hardware and software and deliver top-notch support to employees.

    • Share responsibility for the operations and support for a variety of business applications including JumpCloud, Jamf Pro, Atlassian products, G Suite, and Slack.

    • Help strengthen the team with collaboration, processes, and workflows.

    • Support procedures, policies, technical instructions, and other processes.

    • Find opportunities for reducing toil and avoiding technical debt to reduce support and operations load on the team.

    • Work in an agile environment, participating in sprint planning, delivering work, and contributing to a retrospective.

  • Qualifications

    Qualifications

    You are a resourceful, adaptable, and confident person who will help make our Chicago office a happy and productive place to work. To be successful in the role, you have:

    • Experience with Mac operating systems and tools similar to Jamf Pro and JumpCloud.

    • Confidence in using service desk tools for handling helpdesk tickets.

    • Familiarity with working with identity providers in an enterprise environment.

    • Superb communication skills in person, via email/tickets, and Slack.

    • The understanding of the importance of workflow efficiency and believe in continuous improvement for yourself and your team.

    • A creative, curious, and eager to learn mentality.

    • The eagerness to create documentation (have fun throwing in a music pun!) and share knowledge with others.

    • Passion about your customer's experience.

    Additional Information

    Reverb offers compensation packages that include base, bonus, and equity in the form of Etsy restricted stock units. Some of our key benefits include but are not limited to the following:

    • 100% paid medical, dental, and vision coverage for employees and their eligible dependents (you read it right: no premiums!)
    • Life, AD&D, and supplemental long-and short-term disability insurance
    • A matching 401(k)
    • A generous PTO policy that includes vacation, sick/mental health days plus 11 paid holidays and two floating holidays
    • 18 weeks of gender-neutral parental leave for the birth or adoption of a child
    • Up to $7,500 reimbursement of adoption-related expenses
    • Paid sabbatical program
    • Ways to give back to your community through a charitable contribution match and volunteer time off

    We're embracing a flexible work model, which empowers our people to do their best work一wherever they are. You can learn more about this approach throughout our interview process.

    At Reverb, we believe that a diverse, equitable and inclusive workplace makes us a more relevant and resilient company. We welcome people from all backgrounds, ethnicities, cultures, and experiences. Reverb is an equal opportunity employer. We do not discriminate on the basis of race, color, ancestry, religion, national origin, sexual orientation, age, citizenship, marital or family status, disability, gender identity or expression, veteran status, or any other legally protected status. We will ensure that individuals with disabilities are provided a reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment.

    We know that the impostor syndrome and confidence gap are real. Please do not hesitate to apply!