Job Description

We are seeking a Help Desk IT Support to join our team! You will resolve computer-related issues for your clients.

RESPONSIBILITIES:

• Provide technical assistance with computer hardware and software
• Resolve issues for clients via phone, in person, or electronically
• Recommend hardware and software improvements
• Track customer issues and resolutions
• Review project plans to plan and coordinate project activity.
• Manage backup, security and user help systems.
• Develop and interpret organizational goals, policies, and procedures.
• Develop computer information resources, providing for data security and control, strategic computing, and disaster recovery.
• Consult with users, management, vendors, and technicians to assess computing needs and system requirements.
• Stay abreast of advances in technology.
• Meet with department heads, managers, supervisors, vendors, and others, to solicit cooperation and resolve problems.
• Provide users with technical support for computer problems.
• Recruit, hire, train and supervise staff, or participate in staffing decisions.
• Evaluate data processing proposals to assess project feasibility and requirements.

QUALIFICATIONS:

• Previous experience in IT, customer service, or other related fields
• Ability to build rapport with clients
• Strong troubleshooting and critical thinking skills
• Positive and professional demeanor