Job Description

• Manage daily operations including patient scheduling and registration, medical records, data entry, cash posting, daily bank deposits, office maintenance, and computer systems.
• Supervise and develop medical office personnel to ensure maximum efficiency, including staff selection, onboarding, training, scheduling, and performance management in collaboration with HR.
• Ensure the practice delivers exceptional patient service, including timely resolution of patient concerns and service recovery.
• Collaborate with the RPM & RVP and Practice Partner to implement strategic initiatives and support practice growth.
• Manage, implement, and maintain office policies and procedures to ensure consistency and compliance.
• Oversee compliance with HIPAA, OSHA, and other regulatory requirements.
• Provide administrative support to physicians and clinical staff as needed.
• Monitor and report on key performance indicators (KPIs), including patient volume, financial performance, and operational efficiency.
• Foster a collaborative and supportive team environment that promotes staff engagement and professional development.
• Enforce office policies and procedures to maintain operational excellence.
• Perform other related duties as needed.

Qualifications

• Associate’s or Bachelor’s degree in Healthcare Administration, Business, or related field preferred.
• 2–5 years of experience in medical office management, preferably in dermatology or a specialty practice.
• Experience with medical software systems and demonstrated knowledge of proper coding (ICD-10) and medical billing processes.
• Proven experience building office culture and cross-functional teams to enhance patient experience and practice growth.

Skills and Abilities:

• Strong leadership, organizational, and problem-solving skills.
• Excellent interpersonal and communication abilities.
• Thorough knowledge of HIPAA, OSHA, and other relevant healthcare regulations.
• Proficiency in Microsoft Word, Excel, and medical practice management software.
• Ability to multitask, prioritize, and adapt in a fast-paced environment.
• Hands-on, team-oriented approach with a strong work ethic and commitment to excellence.

Additional Information

All your information will be kept confidential according to EEO guidelines.