Benefits/Perks

Competitive wages

Job Title: Clinic Manager Department: Lower Management Date Issued: January 31, 2025 SUMMARY  The Clinic Manager is responsible for overseeing daily operations, ensuring quality urgent care services, and managing an interdisciplinary team to promote efficiency and patient satisfaction.  The Clinic Manager reports directly to the Owner/Physician and is responsible for ensuring compliance with policies, financial oversight, staff supervision, and operational effectiveness.  Provides administrative support in human resources, financial oversight, and team leadership, ensuring alignment with the organization’s mission, values, and strategic plan. ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Clinic Operations & Management  Oversees daily clinic operations, ensuring seamless workflows.  Ensures all staff follow UniCare Plus Urgent Care policies and procedures.  Coordinates and leads clinic team meetings to ensure effective communication and collaboration.  Implements quality control measures to enhance patient care and operational efficiency.  Ensures the clinic is adequately staffed for optimal patient care, including weekends.  Holds employees accountable for timeliness, professionalism, and adherence to policies.  Reports any incidents or operational concerns directly to the Owner/Physician.
2. Staff Leadership & Performance Management  Builds and maintains a high-performing, team-oriented work environment.  Ensures Medical Assistants (MAs) are cross-trained for both front and back-office roles, particularly for weekend shifts.  Conducts interviews, hiring, and onboarding of new staff.  Provides monthly performance reviews and ongoing feedback to staff.  Approves and monitors scheduling, time off, and training to ensure proper coverage.  Ensures timely and accurate payroll submission.
3. Financial & Billing Oversight  Monitors and ensures clinic financials remain within budget.  Verifies timecards for payroll accuracy.  Ensures timely deposits from the front desk’s daily collections.

 Manages petty cash and clinic inventory.  Oversees billing processes, ensuring claims are accurate and compliant.  Coordinates with the billing team to resolve discrepancies and optimize collections.  Works with the Owner/Physician to monitor financial reports and address outstanding balances. 4. Compliance, Safety & Cleanliness Standards  Ensures compliance with all state, federal, and UniCare Plus Urgent Care policies.  Maintains a clean and organized clinic environment. o Enforces proper food disposal policies (e.g., food must be discarded in the breakroom).

 Ensures staff comply with health and safety regulations.  Reports any compliance violations or patient safety concerns directly to the Owner/Physician. 5. Front Desk & Patient Experience Oversight  Ensures timely and efficient check-in processes with verified insurance.  Ensures front desk collects: o Co-pays, co-insurance, and past-due balances at the time of visit. o Offers self-pay rates to patients with high deductibles or out-of-network plans. o Processes credit card pre-authorizations for patients with outstanding balances.

 Confirms insurance verification accuracy before patient check-in.  Works with the front desk team to ensure out-of-network patients are informed of their options.  Ensures timely and courteous patient communication to enhance satisfaction. 6. Reporting & Communication  Provides regular operational reports to the Owner/Physician.  Ensures clear communication between staff, providers, and management.  Monitors patient complaints and resolves issues professionally.  Collaborates with external vendors, payers, and stakeholders. 7. Other Responsibilities  Participates in UniCare Plus Urgent Care special events and community outreach.  Ensures adherence to confidentiality policies and HIPAA compliance.  Completes other duties as assigned by the Owner/Physician. SUPERVISORY RESPONSIBILITIES  The Clinic Manager supervises front and back-office staff, including Medical Assistants (MAs), front desk personnel, and administrative team members.  Reports directly to the Owner/Physician. EDUCATION & EXPERIENCE REQUIREMENTS  Minimum 1 year of managerial experience in an urgent care or healthcare setting.  Strong leadership, problem-solving, and organizational skills.  Experience with financial oversight, billing, and payroll management.  Proficiency in Microsoft Office (Word, Excel, PowerPoint).  Knowledge of insurance verification, medical billing, and compliance regulations.

KEY SKILLS  Team leadership & staff development.  Excellent communication skills (verbal & written).  Problem-solving & decision-making abilities.  Multi-tasking in a fast-paced environment.  Strong financial and billing acumen.  Proactive in addressing operational challenges. PHYSICAL DEMANDS & WORK ENVIRONMENT  Fast-paced medical office environment with frequent interruptions.  May require standing for extended periods and occasional lifting of supplies.  Ability to handle stressful situations while maintaining professionalism. COMPLIANCE & SAFETY EXPECTATIONS  Complies with OSHA, HIPAA, and clinic policies.  Reports safety hazards and workplace concerns immediately.  Ensures all staff are trained on proper safety procedures. WORK HOURS & SCHEDULE  Full-time position.  Availability required for weekend shifts and extended hours as needed.  Must be flexible to meet the operational needs of UniCare Plus Urgent Care.

Urgent care/Primacy care Experience is highly preferred. Only candidates with healthcare experience will be strongly considered.