Job Description

The Practice Success Manager serves as the operational owner of assigned provider relationships across Guidehealth's partner networks — ensuring successful engagement, sustained performance, and accountability at the practice level. This role functions as the primary operational and relationship partner to physician practices, translating Guidehealth's clinical, operational, and technology capabilities into measurable outcomes for providers and patients.

The Practice Success Manager is accountable for driving practice performance conversations, delivering and reviewing monthly engagement scorecards, coordinating across Guidehealth's four clinical pillars, and ensuring practices have the support and information needed to meet overall performance targets. This individual combines primary care operational expertise, relationship ownership, and accountability-forward communication to ensure practices fully realize the value of Guidehealth's partnership.

WHAT YOU’LL BE DOING

Practice Relationship Management

• Serve as the primary point of contact and trusted advisor for an assigned portfolio of primary care practices across networks.
• Build and maintain strong, trust-based relationships with physicians, practice administrators, and frontline clinical staff.
• Conduct proactive outreach to practices, maintain consistent communication cadence, and schedule all performance-related touchpoints.
• Act as an advocate for assigned practices internally, ensuring feedback, operational needs, and risks are communicated and addressed across Guidehealth teams.
• Facilitate ongoing engagement through regular check-ins, performance reviews, and proactive operational support.
• Support long-term retention and practice satisfaction by ensuring consistent, high-quality engagement throughout the performance year.

**Performance Accountability & Scorecard Delivery **

• Deliver monthly engagement scorecards to all assigned practices and lead performance review conversations with practice leadership
• Schedule and facilitate quarterly performance meetings covering cost of care, quality metrics, HCC recapture, utilization trends, and care management integration
• Translate scorecard data and network performance benchmarks into clear, actionable next steps for practice teams
• Monitor operational performance, engagement metrics, and utilization of Guidehealth services across assigned practices
• Identify practices at risk of underperformance and escalate with supporting context to the Director team in a timely manner
• Support practices in developing and tracking improvement plans tied to shared savings performance targets

Cross-Pillar Coordination

• Facilitate weekly pillar huddles (network specific, and pre-implementation) to review current practice state, surface barriers, and coordinate cross-functional responses
• Serve as the liaison between assigned practices and Guidehealth's clinical pillars — Risk Adjustment, Care Management, Utilization Management, and Quality
• Coordinate AWV workflow implementation, CM embedded rollout, and PAC workgroup activities at the practice level
• Collaborate with Clinical Operations, Technology, Quality, and Product teams to ensure seamless service delivery to practices
• Communicate practice-level barriers and needs to pillar leads and track resolution through to completion.

Operational Execution & Infrastructure

• Maintain accurate and current practice data in HubSpot CRM — contact records, meeting logs, action items, and engagement status — on a consistent basis
• Update and maintain the network tracking items for assigned practices on a weekly basis
• Document meeting notes following every practice touchpoint and distribute action item summaries with clear ownership and timelines
• Develop and maintain standard operating procedures (SOPs), workflow documentation, and process improvements as directed
• Support scalability by identifying opportunities to standardize and improve implementation and operational processes across the portfolio
• Provide regular status updates, reporting, and operational insights to leadership
• Support organizational initiatives related to practice performance, operational scale, and service optimization.

Qualifications

WHAT YOU'LL NEED TO HAVE

• Minimum 3 years of experience in primary care operations, practice management, healthcare operations, or a directly related role
• Clinical background — RN or equivalent clinical experience in a primary care setting are required
• Experience working within an ACO, MSSP, or value-based care model — delegated services, managed care, or population health environments
• Experience working with independent physician practices, health systems, or healthcare provider organizations This should be required
• Demonstrated ability to manage multiple stakeholder relationships simultaneously with high attention to follow-through and accountability
• Proven ability to facilitate productive, collaborative performance conversations with physicians and practice leadership — this is a front-facing accountability role, not a background-support function
• Strong understanding of healthcare workflows, clinical operations, and physician practice environments
• Fluency in the Microsoft suite of products.
• Strong Excel skills: Experience with data manipulation, Pivot Tables, managing large datasets, and utilizing standard formulas (e.g., SUM, AVERAGE, COUNTIF) to summarize clinical data
• Strong written communication skills — meeting notes, action item summaries, and scorecard narratives must be clear, accurate, and professional
• Proven ability to manage multiple priorities and meet deadlines in a dynamic, evolving environment
• Ability to work independently with strong ownership and accountability for practice outcomes
• Ability to travel up to 30% of the time

WOULD LOVE FOR YOU TO HAVE

• Bachelor's degree in Healthcare Administration, Business Administration, Public Health, or related field, or equivalent experience.
• Proficiency with CRM platforms and practice tracking tools; experience with HubSpot preferred.
• Familiarity with quality metrics, HCC coding, AWV workflows, annual wellness visit implementation, or care management integration.
• Exposure to Medicare Shared Savings Program structure and performance requirements.
• Experience with EHR systems, healthcare technology platforms, and operational reporting tools.
• Experience supporting implementation or operational scaling within a healthcare or startup environment.

Additional Information

The salary range for this role is between $85,000 and $95,000 per year

ALIVE with Purpose: How We Thrive at Guidehealth

At Guidehealth, our values come to life in everything we do.

• We are Driven by A ccountability — grounded in transparency, reliability, and integrity as we navigate challenges and opportunities alike.
• Always Growing, Always L earning — staying curious and continuously improving inspires us to shape a better future for healthcare.
• With Collaborative I nnovation, we solve problems creatively, making every experience better for our employees and the patients we serve.
• At Guidehealth, Every V oice Matters — we believe our collective strength is rooted in the unique perspectives of each team member.
• And through E mpathy in Action, we build stronger connections with those who count on us.
• This is what it means to be ALIVE with purpose. This is how we thrive — together — at Guidehealth.

BENEFITS:

While you are hard at work advancing value-based healthcare, we are here to ensure YOU have the care you and your family need and the opportunities for growth and development. Our commitments to you include:

• Work from Home: Guidehealth is a fully remote company, providing you the flexibility to spend less time commuting and more time focusing on your professional goals and personal needs.
• Keep Health a Priority: We offer comprehensive Medical, Dental, and Vision plans to keep you covered.
• Plan for the Future: Our 401(k) plan includes a 3% employer match to your 6% contribution.
• Have Peace of Mind: We provide Life and Disability insurance for those "just in case" moments. Additionally, we offer voluntary Life options to keep you and your loved ones protected.
• Feel Supported When You Need It Most: Our Employee Assistance Program (EAP) is here to help you through tough times.
• Take Time for Yourself: We offer paid time off plans helping you achieve work-life balance and meet your personal goals.
• Support Your New Family: Welcoming a new family member takes time and commitment. Guidehealth offers paid parental leave to give you the time you need.
• Learn and Grow: Your professional growth is important to us. Guidehealth offers various resources dedicated to your learning and development to advance your career with us.

All full-time employees of Guidehealth who work 30 hours per week or more are eligible for our comprehensive benefits package. Temporary employees and contractors are not eligible for benefits.

COMPENSATION:

The listed compensation range listed is paid bi-weekly per our standard payroll practices. Final base pay decisions are dependent upon a variety of factors which may include, but are not limited to: skill set, years of relevant experience, education, location, and licensure/certifications.

OUR COMMITMENT TO EQUAL OPPORTUNITY EMPLOYMENT

Diversity, inclusion, and belonging are at the core of Guidehealth’s values. We are an equal opportunity employer. We enthusiastically accept our responsibility to make employment decisions without regard to race, religious creed, color, age, sex, sexual orientation and identity, national origin, citizenship, religion, marital status, familial status, physical, sensory, or medical disability, Family and Medical Leave, military or veteran status, pregnancy, childbirth or other related medical conditions, or any other classification protected by federal, state, and local laws and ordinances. Our management is fully dedicated to ensuring the fulfillment of this policy with respect to hiring, placement, promotion, transfer, demotion, layoff, termination, recruitment advertising, pay, and other forms of compensation, training, and general treatment during employment.

OUR COMITTMENT TO PROTECTION OF PATIENT AND COMPANY DATA

This position is responsible for following all Security policies and procedures in order to protect all PHI and PII under Guidehealth’s custodianship as well as Guidehealth Intellectual Properties. For any security-specific roles, the responsibilities would be further defined by the hiring manager.

As a remote-first organization handling sensitive healthcare data, Guidehealth verifies candidate identity at multiple stages of the hiring and onboarding to safeguard patient privacy, data security, and compliance requirements.

REMOTE WORK TECHNICAL REQUIREMENTS

Guidehealth is a fully remote company. We provide new employees with the necessary equipment to function in their role at no charge to the employee. Employees provide their own internet connection, capable of conducting video calls on camera and connecting to various internal and external systems. The required internet speed is a minimum of 100 mbps download, 10 mbps upload. Please run a speed test here to confirm your internet connection meets these requirements.

SECONDARY EMPLOYMENT

At Guidehealth, we value transparency and collaboration as part of our commitment to excellence. As your primary employer, we kindly ask all team members to disclose any secondary employment, regardless of whether it may present a potential conflict of interest.

To ensure smooth teamwork and availability, employees must be accessible during our stated working hours. We foster connection and engagement by asking team members to join virtual meetings with their cameras on.