Job Description

Support and train DENTISTS on our industry-leading PRACTICE MANAGEMENT SOFTWARE. Join a friendly team with PERSONAL GROWTH at a STABLE COMPANY! This is a REMOTE position. www.practice-web.com.

RESPONSIBILITIES:

• Provide technical support for dental software via phone, email, remote access and live chat.
• Assess and troubleshoot technical and performance issues in our Windows-based applications.
• Train new clients and demo our dental software products.
• Quality test and provide feedback on new versions of dental software.
• Promote our products while providing technical support.

QUALIFICATIONS:

• 2-5 years’ experience in SOFTWARE SUPPORT.
• SaaS, Dental Industry or EHR/EMR experience is a plus, but not required.
• Great communication skills--clearly explain technical details via phone and email.
• Strong troubleshooting and critical thinking skills.
• Highly organized to manage competing priorities with strong attention to detail.

Company Description

Practice-Web is an innovative software company serving thousands of dentists across the country! Our cloud and server-based software handles a dental office’s scheduling, charting, billing, analytics, and patient communication and marketing. We exist to help dentists THRIVE! Visit us at www.practice-web.com or see our 3-min overview here: https://youtu.be/Tz6m1ALh0Go