Benefits:

Health Savings Account (HSA)

Flexible Spending Account (FSA)

Life Insurance

Long Term Disability

10 Paid Holidays

120 Hours PTO

401(k)

401(k) matching

Dental insurance

Health insurance

Paid time off

Vision insurance

We are looking for a Collector to join our team in Grand Rapids, Michigan! This position is primarily responsible for fielding inbound calls from consumers to confirm account information, set up payment arrangements and process payments. These individuals must possess a proven ability to overcome objections, be detail oriented, and capable of communicating with others on a variety of levels. This position requires extensive telephone work and data entry skills.

Responsibilities

Place collection calls in a fast paced, goal-oriented collections department.

Communicate appropriately and professionally with consumers to collect funds, set up payment plans, and respond to basic questions.

Provide excellent customer service while contacting consumers on behalf of clients and resolve discrepancies, short payments, small balances, and delinquent accounts.

Skip trace accounts according to established practices, using assigned skip tracing tools.

Review pre-litigation accounts to determine the appropriate path.

Place high volume phone calls to consumers.

Collect payments via credit card or direct debit via phone.

Follow up on initial contacts.

Accurately document all calls and consumer contacts.

Qualifications

Any combination of education and experience which has led to the acquisition of the required skills, knowledge, and abilities

Self-motivated with strong decision-making capabilities; initiative to work independently with minimal supervision.

Ability to meet goals and deadlines in a fast paced, performance driven environment

Strong communication and negotiation skills with the ability to multi-task and react quickly in a fast-paced environment.

Effective communication, problem solving, interpersonal and teamwork skills are essential.

Strong negotiation, problem solving, and probing skills that are utilized in a professional manner