Job Description

We are seeking a Customer Service Representative to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues. RESPONSIBILITIES:

• Handle customer inquiries and complaints
• Provide information about the products and services
• Troubleshoot and resolve product issues and concerns
• Document and update customer records based on interactions
• Develop and maintain a knowledge base of the evolving products and services
• Answer phone calls

​QUALIFICATIONS:

• Previous experience in customer service, sales, or other related fields
• Ability to build rapport with clients
• Ability to prioritize and multitask
• Positive and professional demeanor
• Excellent written and verbal communication skills
• Previous commercial insurance knowledge
• Experience with managing client relationships
• Comfortably engages others in consultative discussion
• Works in a self- directed matter
• Proficient in using technology as a tool to maximize productivity and quality, i.e., Microsoft Office
• Must be 18 years old or older
• Must be willing to submit to a background check
• Property and casualty license( Preferred but not required)- PNC

More information:

• $2500 monthly plus commission

• For more information or email resumes to Dulce at dulce@ppstaffs.com

Company Description

The opportunity to grow within a company and expand skill knowledge