AAA Life is looking for an individual who is excited to be part of a growing, transforming business and has the desire to grow his or her career. As an Operations Analyst, you will be part of a tight-knit and cohesive group of professionals who take pride in their work, care about the impact of their contributions, and care about their teammates. General responsibilities for the IT Operations Analyst are processing daily production print, monitoring and remediating enterprise-level systems errors, and facilitating daily cycle processes for the enterprise policy administration system. The Operations Analyst supports AAA Life’s core value of putting members first by ensuring system issues are addressed in a timely manner. This role will work with a variety of technologies across several platforms and has the valuable opportunity to learn to operate and maintain systems across a variety of disciplines.

• •Monitors the operation of enterprise system components through monitoring tools and ticket management. Determines course of action to take in order to resolve operating problems regarding all computer systems and peripheral equipment including remediation or escalation.
• Administers daily print output using production, high-volume printers. Validates all print is produced properly and records counts of production output.
• Uses corporate IBM-mini or mainframe interfaces to manage cycle and print processes
• Prepares and maintains documentation for operations procedures, remediation of hardware and software errors, and escalation processes and steps.
• Communicates with vendors, help desk, and internal tier-three support as appropriate regarding equipment failures, software errors, and system outages.
• Assists in the scheduling and coordination of test applications and procedures. Supports the Network Services team for deployments other changes.
• Implements emergency back-up procedures as directed and coordinates corrective activities to reinstate production.

Required Skills

• ACHIEVES RESULTS/HAS BIAS FOR ACTION – Strong bias for action with sense of urgency and high energy. Practices collaborative working environment to achieve more.

• TRUSTWORTHY AND SELF-DIRECTING – Earns the trust of teammates and management to be able to perform duties with limited supervision. Well organized and takes pride in managing priorities, tasks and projects to completion. Uses downtime efficiently to work on backlogged and lower priority items.

• CUSTOMER FOCUS - Has ability to look from customer’s view. Viewed as business partner by external and internal customers. Anticipates customer needs to ensure no barriers to doing business. Work effectively on project teams as needed.

• USES EFFECTIVE COMMUNICATION SKILLS - Candid, clear and concise in communication. Effectively matches style, tone and method to audience. Connects with intended audience. Manages communication and feedback within the organization.

• DISPLAYS TEAM ORIENTATION - Works collaboratively to achieve organization’s success. Cares for teammates and practices an outward mindset.

• PROBLEM-SOLVING AND ANALYSIS - Able to gather appropriate data and diagnose the cause of a problem before taking action; separate causes from symptoms; apply lessons learned from others who encountered similar problems or challenges; anticipate problems and develop contingency plans to deal with them; develop and evaluate alternative courses of action.

• TECHNICAL/PROFESSIONAL SKILLS - Strives to stay ahead of technical/professional expertise is proactive and inspires others to stay current in areas of technical expertise. Has a thirst for learning new or different technologies and enjoys expanding technical abilities.

Required Experience

• Associates’ degree in Business Administration, Computer Science or a related field or equivalent experience.
• 1 or more years’ experience in Systems Operations or PC support. -or- 1 or more years’ experience in Network Operations Center work.
• Experience determining hardware/software malfunctions and associated resolutions.
• Lift and/or transport objects weighing up to fifty (50) pounds.

PREFERRED EDUCATION/EXPERIENCE

Experience using IBM Operating Systems, specifically IBMi Series. preferred but not necessary.

NOTE: The shift for this position is from 3:30 PM to 12:00 AM Monday through Friday.  May cover other shifts as needed.  This position will require overtime.

• ACHIEVES RESULTS/HAS BIAS FOR ACTION – Strong bias for action with sense of urgency and high energy. Practices collaborative working environment to achieve more.

• TRUSTWORTHY AND SELF-DIRECTING – Earns the trust of teammates and management to be able to perform duties with limited supervision. Well organized and takes pride in managing priorities, tasks and projects to completion. Uses downtime efficiently to work on backlogged and lower priority items.

• CUSTOMER FOCUS - Has ability to look from customer’s view. Viewed as business partner by external and internal customers. Anticipates customer needs to ensure no barriers to doing business. Work effectively on project teams as needed.

• USES EFFECTIVE COMMUNICATION SKILLS - Candid, clear and concise in communication. Effectively matches style, tone and method to audience. Connects with intended audience. Manages communication and feedback within the organization.

• DISPLAYS TEAM ORIENTATION - Works collaboratively to achieve organization’s success. Cares for teammates and practices an outward mindset.

• PROBLEM-SOLVING AND ANALYSIS - Able to gather appropriate data and diagnose the cause of a problem before taking action; separate causes from symptoms; apply lessons learned from others who encountered similar problems or challenges; anticipate problems and develop contingency plans to deal with them; develop and evaluate alternative courses of action.

• TECHNICAL/PROFESSIONAL SKILLS - Strives to stay ahead of technical/professional expertise is proactive and inspires others to stay current in areas of technical expertise. Has a thirst for learning new or different technologies and enjoys expanding technical abilities.