Job Description

LOCATION: East Hartford, CT 06108 DATE POSTED: 10/15/2021 CATEGORY: Public School EDUCATION: PRECISION HUMAN RESOURCE SOLUTIONS, INC. IS SEEKING CUSTOMER SERVICE REPRESENTATIVES TO WORK IN A CALL CENTER ENVIRONMENT. THE ASSIGNMENT IS WORKING WITH CAPITOL REGION EDUCATION COUNCIL (CREC) IN EAST HARTFORD, CT. HOURS & COMPENSATION

• $13.00/hr
• Two available shifts: 5:00 am - 12:00 pm and 12:00 pm -7:00 pm
• Applicants may indicate which shift works best for their schedule, but choice is not guaranteed
• Monday through Friday: 32.5 hours+
• Overtime and Saturdays are mandated during peak period
• Paid training continues through November SUMMARY OF RESPONSIBILITIES
• Provide parents, schools, and transportation providers with transportation needs.
• Process transportation change requests
• Process transportation complaints from parents and school
• Work as a liaison between parents, schools, and transportation providers
• Resolve issues to ensure safe and timely transportation
• Maintain records for the transportation department including student roster, route sheets, transportation changes, alternate schedules, accident reports, and database etc.
• Assist with Choice: process for K-3 students whose parents fail to meet them at their assigned bus stop
• Assist the director and manager of transportation as needed
• Adherence to all school district, State, and Board of Education regulations, law and policies pertaining to duties, conduct, confidentiality, security, and ethics. REQUIREMENTS
• Ability to work in a heavy call volume environment
• Demonstrated cusomer service excellence over the phone, in-person, and through email
• Abllity to remain calm and effective in a fast-paced environment COMPANY OVERVIEW Precision HR Solutions, Inc is the contracted provider for daily substitute positions with School Districts. Precision HR focuses on enhancing the quality of children’s educational experience by helping school systems provide highly skilled, committed, and caring education professionals to the classroom and support function TITLE: Customer Service Representative (School Transportation) - $13/hr. CLASS: Other WORK TYPE: TEMPORARY REF. NO.: 1186238-64 BC: #PHRS501 COMPANY: Precision Human Resource Solutions, Inc. (CT\MA\RI) CONTRACT CONTACT: CT/MA/RI Careers OFFICE EMAIL: InfoNE@precisionhr.net OFFICE PHONE: 860-756-5626 OFFICE ADDRESS: 101 Centerpoint Drive, Suite 102, Middletown, CT 06457 About Us: Registering on the PrecisonHR.net website portal is not a guarantee that contracting opportunities will be available and/or located. Use of our website is for information transfer only and is not an application, offer or commitment by either party. You are under no obligation to proceed. When and if opportunities become available, you will be contacted. Further steps are required to complete your registration with the appropriate legal PHRS entity.