Title: Operations Manager
Reports to: Director of Operations
Location: Onsite – 30 minutes Southeast of Boston

JOB DESCRIPTION:

We are seeking an Operations Manager to join our dynamic team, who has excellent people management skills and strong experience in running manufacturing operations. This is a full-time, onsite leadership role, and this person will manage all manufacturing value streams in our two manufacturing facilities on our campus in Norwood, MA.

RESPONSIBILITIES:

1. Lead and motivate manufacturing team, foster a culture of accountability, collaboration, and continuous improvement.
2. Collaborates with planning, production supervisors, and engineering on day-to-day production.
3. Works with manufacturing teams and engineering to implement and maintain process controls and quality control standards to ensure products meet or exceed customer requirements.
4. Drives change and strategies to scale manufacturing operations to meet future growth.
5. Completes resource planning and proactively identifies resource gaps.
6. Coaches, mentors, and develops staff and production associates, including onboard new hires.
7. Ensures cross-training and development plans are completed for entire organization.
8. Establishes Lean manufacturing strategy, leads daily standup meetings, and Gemba walks.
9. Identifies process improvements and develops strategies to drive efficiency and cost savings.
10. Collaborates with senior leadership and HR on new hire needs and team training requirements.
11. Fosters effective communication and teamwork to achieve business objectives.
12. Organizes team to perform all manufacturing activities to be compliant with Quality and EHS requirements, policies, and procedures.
13. Establishes and maintains departmental goals and metrics.
14. Manages departmental expenses and cost reduction opportunities.
15. Performs other related duties as assigned by management.

REQUIREMENTS

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.

1. Minimum 5 years of people management experience, preferably in the medical device industry.
2. Proficient knowledge and application of GMPs & ISO 13485 system requirements, and knowledge of equipment qualifications tools (i.e., IQ, OQ, & PQ).
3. Must be customer focused, have a strong quality mindset, and make effective risk-based decisions.
4. Able to successfully manage complex situations, provide clarity and focus to teams, and has experience in driving continuous improvement projects and strategies.
5. Possess practical knowledge of Lean Principles and Six Sigma Methodology. Lean and Six Sigma certification are a plus.
6. Able to actively listen, flex communication style, and respond with empathy.
7. Must be able to work in a fast-paced cross-functional team environment, with minimal supervision, and effectively communicate and present to all levels of an organization.
8. Possess excellent people skills and emotional intelligence along with strong analytical, strategic planning, critical thinking, change management, facilitation, influencing, attention to detail, project management and problem-solving skills.
9. Demonstrates good financial and business acumen, able to manage financial expenses and budgets.
10. BS Engineering or BA Business degree required, an advanced degree such as MS Engineering and/or MBA is a plus.