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Customer Service Representative

Precision Poly, a Trascendia Business

Customer Service Representative

Grand Rapids, MI
Full Time
Paid
  • Responsibilities

    Job Description

    Precision Poly, a Transcendia Business is a leader in custom engineered materials for critical product components in a wide range of markets and applications. The company provides deep material science expertise, outstanding customer service through broad geographic coverage and trusted product reliability.

    JOB SUMMARY: This position will be responsible for the use of established tools and procedures to address customer questions via email or phone. This position will also collaborate with outside sales representatives to process orders, determine lead times, ship and invoice orders, provide technical information, confirm product availability, distribute samples, process returns, and other related tasks in a time sensitive manner.

    JOB DUTIES:

    · Functions as a customer advocate; operate with sense of urgency and ownership of customer issues through resolution

    · Responsible for accurate entry of orders, while resolving complex issues and, when necessary, elevating the issues for problem resolution

    · Responsible for shipping orders – securing carrier, creating required shipping documents, and communicating to warehouse

    · Responsible for invoicing orders and providing tracking information to customer

    · Performs well under pressure and tight timeframes; able to consistently meet deadlines with high quality work

    · Assists customers with inquiries and information about sales orders, quotations, product specifications/compatibility and pricing/availability, expedites, order investigations and RMA/credit requests

    · Proactively recognize when an order has insufficient information and be comfortable seeking additional information in order to address the customer’s needs

    · Demonstrates ability to create internal networks and partnerships; has vision for how one's actions impact other functional teams

    JOB QUALIFICATIONS:

    · Associate's degree in business other related field; or two to three years related experience and/or training; or equivalent combination of education and experience

    · Customer Service experience preferred

    · Must have organizational skills with an ability to prioritize and multi-task

    · Ability to maintain confidentiality, exceptional attention to detail and good follow-up skills

    · Must possess good problem-solving skills

    · Consistently maintains positive attitude; adjusts in a positive way to changing policies and work responsibilities.

    · Ability to interact in a professional manner with employees and vendors

    · Ability to communicate effectively both verbally and in writing; proficient in Excel, Word.

    · Ability to navigate ERPs and effectively manage email

    · Willingness to work as team member or independently

    · Must be dedicated to continuous improvement

     

    PRECISION POLY, A TRANSCENDIA BUSINESS IS AN EQUAL OPPORTUNITY EMPLOYER AND WILL CONSIDER ALL CANDIDATES FOR EMPLOYMENT WITHOUT REGARD TO RACE, COLOR, RELIGION, SEX, NATIONAL ORIGIN, AGE, SEXUAL ORIENTATION, GENDER IDENTITY, DISABILITY STATUS, PROTECTED VETERAN STATUS, OR ANY OTHER CHARACTERISTIC PROTECTED BY LAW.

     

     

    Company Description

    Since 1995, Precision Poly, a Transcendia Business has been providing flexible packaging solutions to a variety of markets. Our manufacturing processes ensure consistent quality, performance and cost savings for our customers. Precision Poly's experience in designing and manufacturing films and bags helps our distributors secure and retain business. Precision Poly, a Trascendia Business operates in a modern manufacturing facility in Grand Rapids, Michigan. Our facility offers a streamlined extrusion process which incorporates in-line/dedicated bag machines, as well as an on-site converting department for individually-cut products.