Job Description

Paragon is a growing, privately owned Sales and Marketing company in the Sacramento, California area, servicing over 5,000 customers nationwide. Currently, we are seeking a collaborative and solution-oriented individual to join our team as a Customer Service Representative! This is a seasonal to a possible full-time position.

Here at Paragon, our company's mission is to continuously push forward individually and collectively. Paragon, creates a team environment where we are greater than just the sum of our parts, which is relative to the meaning behind our company’s name, a person viewed as a model of excellence.

If you are a team player and sports enthusiast, then this is the place for you - we thrive off of competition and the growth of our team members. Ultimately, we are looking for a friendly and driven individual that likes to venture out of their comfort zone and talk with our clients about our many products and services.

RESPONSIBILITIES:

• Attracts potential customers by answering product and service questions
• Handling customer order related questions, inquiries, and complaints
• Recommends products that will meet customers’ needs
• Prepares product or service reports by collecting and analyzing customer information
• Contributes to team effort by accomplishing related results as needed
• Maintaining current knowledge of products offered
• Perform all other related duties as assigned

REQUIREMENTS:

• Positive attitude and excellent communication skills
• Knowledge of principles and processes for providing excellent customer service.
• Product knowledge, Quality Focus, Problem Solving, Resolving Conflict, Multi-tasking
• High school diploma or equivalent
• Support company values and standards of integrity
• Excellent verbal and interpersonal skills with a high degree of professionalism
• Must be able to function as part of a team as well as independently