Owned and operated by local Kama’aina, Premier Restoration Hawaii is one of Hawaii’s oldest, largest, and most respected restoration and reconstruction companies. Our 100+ employees located on Oahu, Maui and the Big Island are some of the best in the business at fixing the damage done by water, fire, mold and wind.

We are currently hiring for a Dispatcher at our Oahu Office. The Dispatcher plays a critical role in our organization that is at the center of responding to our customers in their time of need. 

Our core values are very important to us, if you connect with them and see a good fit for the skills required, give us a call!

CORE VALUES:

• Customer First
• Communication
• Team
• Play to win
• Pride in work

POSITION SUMMARY / PRIMARY PURPOSE

Provides professional and competent customer service during regular business hours by dispatching Service Technicians and other operations personnel via radio/telephone/internet/direct contact to customer/consumer premises; handles all associated paperwork.

ESSENTIAL FUNCTIONS

1.Receives request for service via emergency call line:

•Prepares service orders and provides instructions to customer/consumer as appropriate.

•Sorts service orders by district or priority and dispatches work to appropriate Service Technicians orother operations personnel.

•Maintains accurate and complete radio log of all dispatched/pertinent activity.

•Initiates calls to customers/consumers to inform them that service personnel are being/will bedispatched to customer/consumer as requested/scheduled. Follows through on pending orders andreschedules as appropriate.

•Clean up contact manager in DASH

•Review WIP/Preproduction

•Review availability of crews

•Maintaining the dispatch board/schedule

•Ensure quality assurance of the process

2.Consults with and dispatches proper personnel.

3.Provides information as appropriate, records and documents appropriate information, takes messages andrelays same, or transfers call to the proper number.

4.Uses Global Positioning System to locate Service Technicians or other operations personnel closest to theproblem and informs them of the nature/location of service orders to be performed and dispatches ServiceTechnicians or operations personnel to job.

5. Performs miscellaneous clerical/administrative duties including maintaining journals/logs of all pertinent

activity, preparing miscellaneous reports, closing of service orders. Operates a computer terminal or personal

computer. Inputs and maintains data in applicable computer systems such as DASH; generates reports,

service orders and other documents, as necessary. Uses other equipment and software such as facsimile and

copying machines, two-way radios, cellular phone, paging equipment, printers, internet, GPS, etc.

6. Provides and always extends a courteous and tactful demeanor when dealing with all customers, employees

or the public, by phone, in person, by mail, or by electronic communications.

7. Performs on a regular basis general housekeeping tasks, keeps workplace in a neat/clean/orderly condition

and observes/practices good work safety habits on the job.

8. Monitors scanners for police and fire reports.

EXPERIENCE/SKILL REQUIRED

Approximately one and one-half years’ experience in similar line of work. Demonstrated ability to deal

effectively with customers, communicate clearly, to successfully handle customer requests for service, and to

perform under stress and maintain balance; be disposed to aid and cooperation. Capable of effectively creating

and closing service orders. Good working knowledge of the methods, practices and procedures of the work

involved. Ability to use computer, GPS, security monitoring equipment, and other office equipment such as

calculator, facsimile, etc.

PHYSICAL REQUIREMENTS

Sitting for long periods of time

Speaking on the phone

Typing on a computer

• Must be on Oahu to be considered

• Offers are contingent on passing a drug test and background screen