WHAT WE DO:

Premier Restoration Hawaii helps restore homes and business in the event of natural disasters or accidents that cause fire, water, wind or mold damage to a property. Our mission is to get our customer’s lives back to normal as quickly as possible.  We understand that these situations can be incredibly stressful for our clients so it’s critical that our team is driven by putting customers first, effective communication, and teamwork.  We want to hire team members who take pride in their work, who want to learn and grow and who come to work every day ready to win for our customers and the team. 

PRIMARY PURPOSE OF THE ROLE:

We are currently looking for a CLIENT CARE COORDINATOR (C3) to join our team.  The C3s are the first of our team to speak to customers who have recently discovered some kind of damage to their property.  They are sensitive to the nature of our client’s situations, but are also incredibly effective in gathering necessary information, as well as coordinating the teams and equipment that will be involved in next steps.  Our C3s are the central communication and coordination hub between our clients and our teams that become involved in a restoration project.  These parties include but are not limited to: company officers, managers, other team members, subcontractors, insurance adjusters and clients.

WHAT YOU’LL BE DOING EACH DAY:

COMMUNICATING

• Receiving new calls from potential customers, understanding the scope of the damage as seen by the customer.
• Providing information to customers to help them understand that Premier offers the best and most comprehensive restoration service in the State.
• Talking to and emailing with multiple different individuals and teams across the company to coordinate efforts, timelines, equipment, etc. 
• Creating projects Dash
• Sending new leads to leads email distribution
• Creating a folder structure in CS for new leads
• Schedule Matterport per inspection guidelines
• Follow-up on all assigned files weekly
• Creating linked projects
• Completing file quarterly checklist
• Using the State Tax Website to find information
• Securing all necessary paperwork to begin work to include work authorizations, contracts, mitigation customer responsibility forms, etc. 
• Securing COS
• Securing payment concurrent with contract
• Requesting invoices and following up with accounting department as well as customers regarding outstanding payments up to 45 days. 
• The ability to show past performance in customer service, and the desire to help people.
• The ability to use multiple forms of technology in a quick and effective manner, as well as the ability to pick up the usage of new technologies.

PROJECT ADMINISTRATION

• Creating projects Dash
• Sending new leads to leads email distribution
• Creating a folder structure in CS for new leads
• Schedule Matterport per inspection guidelines
• Follow-up on all assigned files weekly
• Creating linked projects
• Completing file quarterly checklist
• Using the State Tax Website to find information

DOCUMENTATION

• Securing all necessary paperwork to begin work to include work authorizations, contracts, mitigation customer responsibility forms, etc. 
• Securing COS
• Securing payment concurrent with contract

ACCOUNTING

• Requesting invoices and following up with accounting department as well as customers regarding outstanding payments up to 45 days.

WHAT YOU’LL NEED IN ORDER TO SUCCEED:

• The ability to show past performance in customer service, and the desire to help people.
• The ability to use multiple forms of technology in a quick and effective manner, as well as the ability to pick up the usage of new technologies.