Job Description
Premier1 Auto Care, San Antonio's newest and most state-of-the-art independent auto service facility, is looking for a Customer Service Superstar to join its team. As part of our initial team of employees, this is a unique opportunity to help define processes and job responsibilities, etc.
Prior automotive service or basic knowledge of automotive service is a plus, but not required. Also helpful is experience in collision, as this position will be coordinating Paintless Dent Removal services.
Our #1 requirement is that you have an attitude and work-ethic that aligns with our core values (Honesty & Integrity ,Transparency, Teamwork and Respect, Continuously strive to be the best, drive Innovation & technology, and Community).
Premier1 will offer a competitive benefits package including Healthcare, Vision, Dental and other benefits, as agreed upon.
Women and minorities are encouraged to apply. Premier1 is an Equal Opportunity Employer.
JOB RESPONSIBILITIES TO INCLUDE (BUT NOT LIMITED TO):
Be an ambassador for the Premier1 Automotive brand and its core values
Greet/respond to customers in person, on the phone, or email using established guidelines and processes
Follow-up with customer inquiries within 10 minutes
Document customer concerns and work with Service Advisors and Operations Manager to assign ticket to technician as appropriate
Communicate status updates to customers in a timely manner
Coordinate logistics with client (to include rental car and Paintless Dent Removal Services)
Manager Accounts Receivable, parts return, and inventory
Follow-up with customers to ensure their repair and service needs are met
Meet and Exceed customer service expectations of our customers every time
Other duties and responsibilities, as assigned
WE OFFER:
Benefits package including Healthcare and other benefits
A one-of-a-kind business, designed from the ground up around its customers and employees
A brand-new and state-of-the art facility featuring a children's play area and other amenities
Industry leading training and career development opportunities
REQUIREMENTS:
High-school diploma or equivalent
Solid track record of providing exceptional customer service
Automotive experience preferred, but not required
be able to work at least 2 Saturday's per month (8am- Noon)
Have a valid driver’s license and maintain a safe driving record
Be able to pass a pre-employment screening including a background check. Premier1 promotes a drug-free work environment.
Company Description
Premier1 Auto Care is San Antonio's most state-of-the-art and fastest-growing independent Auto Repair facility. Equipped with the latest tools and technology, our goal is to hire and retain the best employees at every level of our organization. See what our customers are saying about us at www.premier1auto.com