Job Title: Vice President & Business Lead

Job Type: Full-Time

Job Location: Charlottesville, VA (preferred)

Position Details

The Vice President & Business Lead is responsible for the operational and financial performance of all franchises within the Business portfolio at Premium Service Business. This role will work day-to-day with Franchise Owners, vendors, and PSB corporate franchise coaches and staff to provide the necessary resources needed to optimize Business performance. This position will develop and maintain the Business’s vision and strategy, define key goals for the business and individual franchise owners by promoting organizational/Business alignment. The VP/Business Lead will need to motivate and inspire owners to meet objectives utilizing in-person engagements, team meetings, essential KPIs and training. A qualified candidate must possess strong leadership competencies across all experience levels, industry knowledge, business acumen, and communication skills.

What’s in it for you:

Energized, passionate and committed culture that thrives on building community and team

Opportunity to grow with an organization that values employee contributions and hard work

Lead and support small business owners to be the best they can be; contributing to the communities they love and support.

Job Responsibilities

Create, manage, and maintain an annual financial budget to include top-line and bottom-line goals

Lead, coach, and mentor Franchise Business Coaches (FBC’s) through weekly metrics and goals review meetings, and in-person field visits for continuous improvement and goal attainment

Build and foster new and existing relationships to promote Business performance

Increase productivity, profitability, and customer service of franchise owners

Identify, improve, and create processes within the operations of franchise Business

Collaborate with Department Leads (Marketing, Operations, Customer Contact Center Lead, Legal, Franchise Development, and others at the PSB corporate office) to ensure alignment, innovate, drive results, and to support franchisee growth

Drive vendor partnerships to increase effectiveness and efficiency for all parties

Facilitate conferences and training for coaches and Franchisees in partnership with VP of Learning and certified coach staff

Actively participate in PSB-wide initiatives, programs and meetings

Lead a robust peer performance groups within the Business for best practice sharing and business growth/development

Contribute to new franchisee recruiting efforts including taking 1-1 calls with candidates, presenting at Discovery Days, and completing candidate assessments and summaries

What we’re are looking for:

Experience working with Microsoft Office, GSuite and competent in learning other platforms and programs that support our franchisees and organization

Positive, proactive attitude and ability to work well in teams and independently

Goal and action orientated, with ability to organize, multi-task and prioritize in a fast-paced environment

Ability to be assertive, empathetic, inspiring and engaging to others

Ability to create goals and business plans with Franchise Owners, Franchise Business coaches, and others in-person or virtually

Experience leading teams, offices, and/or groups of various sizes and levels

Strong presentation and communication skills with outstanding relationship management expertise

Sound ability to analyze information quickly, respond logically, and use data to influence decisions, including creating goals, budgets and identify trends

5+ years running a business and/or understanding the proficiency relating to running a business

Proven track record of achieving results, KPIs and exceeding goals

Bachelor’s Degree in business or related field (required)

Master of Business Administration (bonus)

Added Bonus if:

Experience in the home services industry including specific experience in multiple aspects of home maintenance

Experience in writing home services estimates, selling home services jobs to residential customers and leading employees/subcontractors/craftsmen

Travel

Up to 25% to franchisee locations, the corporate office in Charlottesville, and to company events and conferences.

Benefits

Start-up vibe & culture designed to develop a rewarding career with growth opportunities handling real world challenges

Competitive salary and bonus package commensurate with experience

Access to a diverse group of executives and mentors

Health, dental and vision insurance

401K (including matching)

Unlimited PTO

Premium Service Business provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.

This is a remote position.