Premium Service Brands seeks highly motivated Customer Service Representative, (CSR) to join our Contact Center team. The CSR is expected to answer all inbounds interactions, respond to all inquiries in a professional, friendly and timely manner, and be able to understand the needs of our customers. The CSR should have excellent verbal, written communication, and troubleshooting skills. The CSR will be responsible for creating and maintaining excellent documentation of all calls, questions, complaints and inquiries. As well as maintaining adequate records/documentation for audit and internal control purposes. The CSR is responsible for developing excellent working knowledge all operating platforms, systems, and technologies required to fulfill job responsibilities. You may also be asked to aid other departments with special projects. This can open doors to additional opportunities for further training and advancement. Making sure that our customers are happy and content with our service is vital, if you have prior experience working as a Customer Service Representative or in a comparable position and seek a part-time/full-time position, please apply.

Responsibilities:

Handle and carefully respond to all customer inquiries

Provide excellent customer service through active listening

Aim to resolve requests on the first call by being proactive

Appropriately communicate with customers, co-workers, and franchise owners

Respond to Inbound/Outbound Call Inquiries, emails, and chat messages to schedule appointments

Initiate outbound calls to respond to inquiries and to follow-up with previous contacts

Meet quality assurance standards as applicable

Perform administrative functions

Work with confidential customer information and treat it sensitively

Requirements:

Customer Service oriented background, Contact Center/Call Center experience preferred but not required

Outgoing, positive, and fun personality with the desire to go the extra mile to ensure our customers have a wonderful experience

Mastery of managing a customer’s experience. From answering basic questions to working with customers that have an issue, you will be the voice of our brands

Strong interpersonal skills to communicate and report daily with co-workers, customers, and franchise owners

Ability to work independently to achieve department and company goals in a fast-paced environment with competing priorities

Strong ability to organize, prioritize, and multi-task

Competence with Microsoft Office, particularly Microsoft Outlook, Word, and Excel as well as general knowledge of PC navigation and commands (I.e. copy, paste, highlight functions)

Proven talent in communicating effectively, both orally and in writing, with all levels of the organizations

Professional phone etiquette

Office administration skills including phones, copiers, fax, personal computer, typewriter, and calculator

Ability to learn quickly on the job and retain information

Flexible, able to adapt to change

Detail oriented and quality focused, well organized

Strong problem solving and decision-making abilities; able to think analytically

Able to work weekend hours on a rotating basis

Shifts may vary for each position offering, depending on business need

Fluent Spanish language skills is a plus, but not necessary

Education:

High school diploma or equivalent

Experience:

1+ years Administrative/Office experience preferred

6+ months in Contact Center/Call Center preferred

Job Type: Part-time/ Full-time

Salary: $13.00 + hourly Based on Experience

This job description is not intended to be all-inclusive and the employee will also perform other reasonably related business duties as assigned by immediate supervisor and other management as required. The business reserves the right to revise or change duties as the need arises.